Outlook 2013 Free busy information not displaying

Posted on 2013-11-18
Medium Priority
Last Modified: 2014-01-23

We have 5 users using Outlook 2013 to connect to our Exchange 2007 server. None of them can view free busy information. When they log into Outlook 2010, they can see the information. All other users running Outlook 2010 can view free busy information. Is this a compatibility issue between Exchange 2007 and Outlook 2013, or some kind of free/busy publishing setting that needs to be adjusted in Exchange?

Any help would be greatly appreciated. We have plans to upgrade many more users to Office 2013, but will need to wait if it requires upgrading Exchange.


Question by:polarstar
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Accepted Solution

florin_s earned 2000 total points
ID: 39658031
LVL 12

Expert Comment

ID: 39658053
It is supported, sorry.
Have you tried this article in your troubleshooting, also have a look at autodiscover settings: http://support.microsoft.com/kb/982698
LVL 30

Expert Comment

ID: 39670574
Happy patch Tuesday!

The fixes:


And this:

   1 Control Panel -> Program and Features
   2 Select View Installed Updates (upper left had side)
   3 Search for KB2837643 and uninstall (you should find 2. remove both)
   4 Search for KB2837618 and uninstall (you should find 2. remove both)

Note: it will ask you to reboot. you do not need to do so right away

    Control Panel -> Mail
    Create a new profile and move any pst, nk2 files, etc over to the new profile

Perform a Windows Update check and select Hide Updates when the 2 that you just removed reappears to prevent it from re-installing later.

Author Comment

ID: 39805279
I've requested that this question be deleted for the following reason:

EE request

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