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Outlook 2013 Free busy information not displaying

Posted on 2013-11-18
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Last Modified: 2014-01-23
Greetings,

We have 5 users using Outlook 2013 to connect to our Exchange 2007 server. None of them can view free busy information. When they log into Outlook 2010, they can see the information. All other users running Outlook 2010 can view free busy information. Is this a compatibility issue between Exchange 2007 and Outlook 2013, or some kind of free/busy publishing setting that needs to be adjusted in Exchange?

Any help would be greatly appreciated. We have plans to upgrade many more users to Office 2013, but will need to wait if it requires upgrading Exchange.

Thanks,

ADMIN XYZ
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Question by:polarstar
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florin_s earned 2000 total points
ID: 39658031
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by:florin_s
ID: 39658053
It is supported, sorry.
Have you tried this article in your troubleshooting, also have a look at autodiscover settings: http://support.microsoft.com/kb/982698
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by:pgm554
ID: 39670574
Happy patch Tuesday!

The fixes:

http://www.inmotionhosting.com/support/news/general/imap-issues-affecting-outlook-2013-and-office-365-functionality

And this:

   1 Control Panel -> Program and Features
   2 Select View Installed Updates (upper left had side)
   3 Search for KB2837643 and uninstall (you should find 2. remove both)
   4 Search for KB2837618 and uninstall (you should find 2. remove both)

Note: it will ask you to reboot. you do not need to do so right away

    Control Panel -> Mail
    Create a new profile and move any pst, nk2 files, etc over to the new profile

Perform a Windows Update check and select Hide Updates when the 2 that you just removed reappears to prevent it from re-installing later.
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by:polarstar
ID: 39805279
I've requested that this question be deleted for the following reason:

EE request
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