Solved

Dell XPS laptop network connection issues

Posted on 2013-11-18
3
299 Views
Last Modified: 2016-11-23
G'day guys,

A client's PC is having intermittent issues connecting to WiFi networks (at home, work, etc) ever since a recent trip to east Africa.

Here's what happens and what I've done (with result):

When the client connects to a wireless network since their recent trip, they are ALWAYS told that they are connected to the wireless network with limited connectivity.

Going to Device Manager, uninstalling the wireless adapter (disabling doesn't work) and searching for changes doesn't produce a result either.

Because the wireless network was showing as PUBLIC each time (and greyed out in the Network and Sharing Center so that it couldn't be changed), I went into gpedit.msc and changed the settings to allow for the user to adjust the connection type (home/ work/ public). Reconnecting then connected as a Work network (what we wanted), but still with limited connectivity.

The only result which has given us some connection is uninstalling device from device manager, then downloading and installing driver from Dell. However, as this client has an Ethernet-to-USB adapter which came with the machine, every time we connect this in, disconnect the wireless network, then reconnect the network, we are back to square one where all the tried methods of connection above fail. As the user used both connection methods prior to his trip, I'd love to know how we can get things back to normal again.

I will run a malware/ virus check with the clients ESET Smart Security, but trust that it won't find anything as it's a pretty amazing product (from years of experience), though I know there's no such thing as a perfect antivirus.

Look forward to hearing your thoughts...
0
Comment
Question by:Servant-Leggie
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 27

Accepted Solution

by:
Jason Watkins earned 500 total points
ID: 39659397
It sounds like mal-ware, or some kind of connection hijack. Could you use System Restore to roll Windows back to a date before the East African trip? Make sure you make backup copies of any important data before doing so.
0
 

Author Comment

by:Servant-Leggie
ID: 39664713
Firebar, I don't know why running a system restore never comes to mind unless prompted, but I certainly should try that!

As you said, I'll definitely have all data created since then backed up.

Will advise on progress once restoration compete and tested.
0
 

Author Comment

by:Servant-Leggie
ID: 39679866
Hi Firebar,

Turns out a system restore wasn't necessary (at least, everything is working well so far, days out from me implementing a fix).

Turns out the ESET NOD32 (not it's big brother, Smart Security) was running on the machine and, as you suggested it may, it was infected with a nasty which impeded wifi connectivity.

So, after running a full ESET Smart Security scan, removing it and restarting the PC, it works like a new one!

Thanks for your suggestions with system restore, too, as I think I needed a bit of a gentle memory jog that the feature was a good fall-back.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…
This Micro Tutorial will teach you how to change your appearance and customize your Windows 7 interface to your unique preference. This will be demonstrated using Windows 7 operating system.

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question