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Printers deploy with native drivers instead of Citrix Universal Drivers. XenApp 6.5 published Desktop

Posted on 2013-11-18
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Last Modified: 2013-11-25
I am currently using the Citrix Universal Print Management for printer deployment to our Xenapp 6.5 Published Desktop users. We have a dedicated print server (in our data center) to map the queues to the users published desktop sessions. The XenApp hosts are also located in our data center. The devices all map to the users correctly, however they are deploying with Native Drivers rather than the Citrix Universal drivers.

I am hoping someone can double check my settings and let me know if I have missed or misconfigured something.

Print Server host
Win Svr 2008 R2
Citrix UP Server 1.0
Citrix Group Policy Extensions installed
Print queues installed (all devices in the fleet are 3 different models Lexmark devices). All use the Lexmark Universal Driver v2. This is the driver used to install the print queues.

Published Desktop host
Win Svr 2008 R2
XenApp 6.5 Rollup Pack 2
Citrix UP Client 1.0
Lexmark Universal Driver v2 added to the print drivers

XenApp 6.5 User Policy settings
Auto Create client printers – “Do not auto create…..” (I don’t want the clients devices to be redirected. Just want to map printers from the print server).
Auto create generic universal printer – “Enabled”
Automatic installation of in-box drivers – “Disabled”
Client printer redirection – “Prohibited”
Session printers – “UNC path to all of the appropriate print shares from the print server”
Default printer – “one of the devices from the session printers list”
Direct Connections to Print Servers – “Disabled”
Universal Driver Preference – “EMF, XPS, PCL5c,PCL4, PS”
Universal Print Driver usage – “Use Universal Printing Only”

As mentioned, the devices deploy to the users session, but they deploy with the Lexmark drivers rather than the Citrix universal drivers. Each user has 2 user policies that they use when they log in:
1.      Printer policy
2.      Everything else policy (Eg, HDX rendering etc. This is standard to all users)
The printer policy is the highest in the preference list.

There are no event on either the Pub desktop host or the Print server that show any error or even anything at all about the printer mapping.
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Question by:Howzatt
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Expert Comment

by:joharder
ID: 39660348
It's possible that the Lexmark driver is being used based on an auto-retained or auto-restored setting that may have been captured prior to forcing Citrix Universal Printing.  Make sure that you disable both of these related policies within \Printing\Client printers.  

The data for the auto-retained and auto-restored printers is in the user profile on the server.  To access it, open regedit and go to HKUsers\[SID]\Software\Citrix\PrinterProperties.   If there are any Lexmark printers here, your settings may be perpetuated as a result.

Also, on a  test server (note that that I said on a test server ... !), try removing the Lexmark driver(s).  At the command prompt, type printui /s, and delete the Lexmark driver(s).
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Accepted Solution

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Howzatt earned 0 total points
ID: 39664934
I found the issue. I had not installed the Citrix Policy Manager update on the XenApp host.
As soon as I did this, I was able to see the new policy settings appear in the policy manager. Specifically the "Enable Universal Print Server" setting under the computer settings.
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Author Closing Comment

by:Howzatt
ID: 39674181
I don't like giving points to myself, but it mainly so others can use this to resolve their issue.
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