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cannot access gmail

Last Modified: 2014-11-12
The Google Account for ......@gmail.com has been disabled.
You will not be able to sign in to this account or use it to access any Google products or services.
You do not meet the age requirements for a Google Account. This account will be deleted in 25 days unless the birthday you entered was incorrect and you submit proof that you are 13 years old or older
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Jason WatkinsIT Project Leader

The message is pretty straight-forward. Enter a correct birthday and you should be fine.
This one is on us!
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Distinguished Expert 2019

it can be your system has a wrong bios date, eg year 2000
check and correct it
it may be you need to replace the Bios battery - CR2032 model - cost around 4$


hello nobus,

 i checked on my office system , same problem . so it is not bios
Distinguished Expert 2019

did you check the date ? if you did not check it, it does not prove anything


checked it . and also another gmail is working
Nobus is probably not familiar with this.  The date on your computer has nothing to do with the date that Gmail has on file as your birthday.  You have to go through the proper steps.  If you look at the link I posted you will be able to unlock the account if you or your child is over 13.  

Google is doing this because of the Children’s Online Privacy Protection Act (COPPA) In which the web sites collecting information from children under age 13 must take a number of steps to protect the child’s privacy.  Google doesn't want to take the steps so they are just banning all of the accounts for Children under 13.  You can read an article posted about this here.


hello kadafitcd,

 does it take couple of weeks ? . i already submitted one copy of proof . any other way to enable immediately
No it won't enable immediately.  Google will have to review it and considering the thousands of accounts they just killed that may be under review it might take a while.  Though I would imagine the Credit Card Method would be the fastest.  However it will cost you 30 cents plus a dollar on hold that you will get back but you won't get the 30 cents back.
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