Potential virus corrupting Word and Excel files
Posted on 2013-11-19
I have a client that is getting an error when opening Word and Excel files. She is using Office 2010 and it happens opening .doc and .docx files (same with Excel). The error says the file cannot be opened because it is corrupt or part of the file is missing. If you try to recover, it says it cannot recover the file.
Hitman Pro, Norton 360, and Security Essentials all report that the computer is clean. MalwareBytes didn't find anything, but I do get an interesting message when Word is opened after installing MalwareBytes.
Succesfully blocked access to a potentially malicious website: 18.104.22.168
Port: 49577. Process: winword.exe
All Word and Excel files have been corrupted. Has anyone seen this particular virus before and has anyone had any luck recovering the word and excel files?
Thanks in advance.