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Out of office assistant, server not available on 2013 Outlook client.

Posted on 2013-11-19
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Last Modified: 2016-04-18
Environment:

Server: Exchange 2007,
Clients: 2007, 2010, 2013, some older computers – 2003, all using cashed mode.

Problem:

Everything was working fine up to this Monday (at least we have noticed this problem at this Monday).
Last Monday user with Outlook 2013 on Windows 7 64 bit was able to use “Out of office assistance”.
Yesterday, he has got the message:  “Your Out of Office settings cannot be displayed, because the server is currently unavailable. Try again later”.

This is only happening on 2013 Outlook clients. 2007 and 2010 Outlook clients are fine.

Outside and inside OWA is fine. Nothing has changed, only some MS updates were installed since last week.

More info: What is strange; if I will delete the Outlook 2013 profile for the user and create the new one, it sets up using autodiscover just fine, more, when Outlook starts updating the new *.ost file the “Out of office assistance” is working for about a minute or so, and then stops again.

I’ve ran the “Test e-mail AutoConfiguration…” test locally and its passing.

I’ve checked the local DNS and we have Exchange server, OWA and Autodiscover entry there.

Like I’ve said before, nothing, but updates, has changed. And 2007, 2010 clients are fine, that is only affecting 2013 clients, which use to work just fine until this week.

I’m lost. Please help.

Thank you.

Andrey.
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Question by:ALapshin
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Expert Comment

by:wolfconsultinginc
Comment Utility
I've actually just been experiencing the same thing on a SBS 2008 (Exchange 2007) with Outlook 2013 users.  As a note at least one domain joined Outlook 2013 user and two non-domain RPC over HTTP Outlook 2013 users can enable Out-Of-Office with no error.

This also just began for us in the last weeks.
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Expert Comment

by:pgm554
Comment Utility
Is this OL2k13?

Bad patch Tuesday.

If so,try removing MS update 2837618 and 2768005 and recreating outlook profile.
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Author Comment

by:ALapshin
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Yes, it is OL2k13.
I have found a lot of complains online about these last updates.

Now it brings another problem: How do I uninstall these updates if I cannot find them in "Program and features > View installed updates"?
I can see all "Windows updates" but non of the "MS Office Updates".
I've searched thru the registry, could not find them.

I have verified the version of the Office and it is the latest one "15.0.4551.1003".
According to the TechNet, this is the version of the Office 2013 after these last updates.

Here is the link, with the exact problem:
http://social.technet.microsoft.com/Forums/en-US/482b353f-eaa9-4367-989f-47b66e361cca/outlook-2013-fails-after-latest-ms-updates-nov-13th-2013

Some of the guys are saying: "uninstall updates KB2837618 and KB2837643 in Control panel > Program and features > View installed updates".

My questions are:
How do I remove updates if I don't see them?
Is there any other way to uninstall Office updates, without reinstalling Office 2013?
Are the Office updates now imbedded in the Windows updates?

The OS is Windows 7 Pro 64 bit.

Thank you for your help.

Andrey.
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Expert Comment

by:pgm554
Comment Utility
Try doing a system roll back to before the patch Tuesday

See

http://www.youtube.com/watch?v=oGXbMyFaROw
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Accepted Solution

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ALapshin earned 0 total points
Comment Utility
Hello,

Some updates:

I did try on one system do the roll back to 10/30/13, it did not help.
Updates got to the Outlook faster that I could start using it, since all our computers on the corporate network and we have auto updates set in the group policy.

The only one option has worked for me: uninstalling Office and reinstalling it from DVD (download doesn't work, because it is loading latest updates).

We have 25+ computers with Office 2013 and some of them are not in the office.
Therefore, doing the backup restore and/or reinstalling the Office will be problematic for me, since I'm the only one IT personnel here.

At this time, uninstalling the updates for Office 2013 would be the only option, only if I could find the way how to do that on Windows 7 computers.

* I've tryed to call Microsoft support, to make it short, no help...

Thank you.

Andrey.
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Expert Comment

by:erikbopgmail
Comment Utility
Hello,
I can neither see KB2837618 and KB2837643 but still have the problem.
Thank you
Erik
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Author Closing Comment

by:ALapshin
Comment Utility
Non other solutions worked.
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