Solved

Browser Page Goes Beyond Desktop

Posted on 2013-11-19
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Last Modified: 2013-11-28
The top of a "Problem Resolved" internet (IE 10) browser page goes beyond the top of my desktop. How do I get it back on the desktop so I can x it out?
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Question by:Peter
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11 Comments
 
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Expert Comment

by:jcimarron
ID: 39659939
jonmarsh44--
This is not 100% clear.  Where/what is a Problem Resolved page?  Is this happening only with Problem Resolved pages?  
Are you running the browser in Full Screen mode?  Click F11.
Is a vertical scroll bar showing?  Use it.
Change the Zoom setting.  (magnifying glass in the lower right corner)

A screen shot would help.

You usually cannot "x out" a portion of a browser page.
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Author Comment

by:Peter
ID: 39660041
jc, attached is a screenshot. scroll bar and zoom menu do not appear. when I press F11, I get a speaker icon. there is no minimize/maximize button in the top right of the screen because the top of the page shown by the screenshot goes beyond the top of the desktop.
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Author Comment

by:Peter
ID: 39660047
here it is...
Capture.PNG
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LVL 50

Expert Comment

by:jcimarron
ID: 39660096
jonmarsh44--
Thanks for the screen shot.
I have never seen that before.
My first reaction is that you should scan with antivirus and antimalware programs.

This is really a popup.  You should be able to block it from IE Tools|Popup Blocker|Turn On Popup Blocker.  This should be done in addition to the malware scans mentioned.

If no help, is there any pattern to when this occurs?  What are you doing when it occurs?
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Author Comment

by:Peter
ID: 39660525
Did antivirus scan and pop-up blocker was on.  A few days ago I ahd Microsoft techs upport in the phillipines do a fix for me. I've been having these annoying little problems ever since then. I call them - again. thanks
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LVL 50

Expert Comment

by:jcimarron
ID: 39660641
jonmarsh44--
I guess that is a logical message if MS (Philippines) has helped you resolve some problem, but it certainly is a nuisance.  I assume you are not getting these popups at other times.  So I hope the problem is solved.

If it happens again, click the Esc key.
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Author Comment

by:Peter
ID: 39672089
I've requested that this question be deleted for the following reason:

got the answer somewhere else
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Author Comment

by:Peter
ID: 39672083
the answer was so easy...restart the computer!
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Author Comment

by:Peter
ID: 39672086
the solution was to restart the computer
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Accepted Solution

by:
Peter earned 0 total points
ID: 39672090
the solution was to restart the computer.
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Author Closing Comment

by:Peter
ID: 39683154
I restarted the computer
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