Solved

Browser Page Goes Beyond Desktop

Posted on 2013-11-19
11
234 Views
Last Modified: 2013-11-28
The top of a "Problem Resolved" internet (IE 10) browser page goes beyond the top of my desktop. How do I get it back on the desktop so I can x it out?
0
Comment
Question by:Peter
  • 8
  • 3
11 Comments
 
LVL 50

Expert Comment

by:jcimarron
Comment Utility
jonmarsh44--
This is not 100% clear.  Where/what is a Problem Resolved page?  Is this happening only with Problem Resolved pages?  
Are you running the browser in Full Screen mode?  Click F11.
Is a vertical scroll bar showing?  Use it.
Change the Zoom setting.  (magnifying glass in the lower right corner)

A screen shot would help.

You usually cannot "x out" a portion of a browser page.
0
 

Author Comment

by:Peter
Comment Utility
jc, attached is a screenshot. scroll bar and zoom menu do not appear. when I press F11, I get a speaker icon. there is no minimize/maximize button in the top right of the screen because the top of the page shown by the screenshot goes beyond the top of the desktop.
0
 

Author Comment

by:Peter
Comment Utility
here it is...
Capture.PNG
0
 
LVL 50

Expert Comment

by:jcimarron
Comment Utility
jonmarsh44--
Thanks for the screen shot.
I have never seen that before.
My first reaction is that you should scan with antivirus and antimalware programs.

This is really a popup.  You should be able to block it from IE Tools|Popup Blocker|Turn On Popup Blocker.  This should be done in addition to the malware scans mentioned.

If no help, is there any pattern to when this occurs?  What are you doing when it occurs?
0
 

Author Comment

by:Peter
Comment Utility
Did antivirus scan and pop-up blocker was on.  A few days ago I ahd Microsoft techs upport in the phillipines do a fix for me. I've been having these annoying little problems ever since then. I call them - again. thanks
0
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

 
LVL 50

Expert Comment

by:jcimarron
Comment Utility
jonmarsh44--
I guess that is a logical message if MS (Philippines) has helped you resolve some problem, but it certainly is a nuisance.  I assume you are not getting these popups at other times.  So I hope the problem is solved.

If it happens again, click the Esc key.
0
 

Author Comment

by:Peter
Comment Utility
I've requested that this question be deleted for the following reason:

got the answer somewhere else
0
 

Author Comment

by:Peter
Comment Utility
the answer was so easy...restart the computer!
0
 

Author Comment

by:Peter
Comment Utility
the solution was to restart the computer
0
 

Accepted Solution

by:
Peter earned 0 total points
Comment Utility
the solution was to restart the computer.
0
 

Author Closing Comment

by:Peter
Comment Utility
I restarted the computer
0

Featured Post

What Security Threats Are You Missing?

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

As with any other System Center product, the installation for the Authoring Tool can be quite a pain sometimes. This article serves to help you avoid making these mistakes and hopefully save you a ton of time on troubleshooting :)  Step 1: Make sur…
Deploying a Microsoft Access application in a Citrix environment is not difficult but takes a few steps. However, Citrix system people are often of little help, as they typically know next to nothing about Access. The script provided here will take …
Viewers will learn the different options available in the Backstage view in Excel 2013.
How to create a custom search shortcut to site-search Experts Exchange using Google in the Firefox browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch your Bookmark Menu: Press 'Ctrl +…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now