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Java Instal problems

Posted on 2013-11-19
Medium Priority
Last Modified: 2013-12-11
Hi There

I am having problems installing the latest version of Java on a Win 7 pro PC. The installer hangs even if I use the offline installer.

I have uninstalled the previous version.
I have check for any spyware issues with super anti spyware and MBAM also Norton Power Eraser

It may be totally unrelated but I also cannot install Adobe Xi either.

I am having no other issues with this PC
Question by:Rob_Smuker
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LVL 12

Expert Comment

by:Sharon Seth
ID: 39663501
Did any other installation go successfully?

Author Comment

ID: 39665231
yes office went on ok
its chrome, java and adobe reader that simply will not download or install even if I use the offline installers
LVL 12

Accepted Solution

Sharon Seth earned 1500 total points
ID: 39676744
Probably it's some program control mechanism, did you see if a firewall is holding up the installation?
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Author Comment

ID: 39680419
I briefly turned off the firewall for the network and the websites then downloaded fully. Turning off the firewall on the local machine makes no difference.
LVL 12

Expert Comment

by:Sharon Seth
ID: 39683209
What version of java are you installing ? what's the build? Anyway it does not seem to be with Java , but with the OS installer

Author Comment

ID: 39710744
Network firewall turned out to be the issue. I think the firmware was corrupted in some way. Even reinstalling windows on the PC didn't fix the issue so it was an issue between the PC MAC and the firewall. Swapped out the firewall and problem solved. The firewall was EOL (RV042) so I dint update the firmware

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