[Last Call] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

Win 7 USB drivers mouse and keyboard drivers not working

Posted on 2013-11-19
5
Medium Priority
?
359 Views
Last Modified: 2016-10-27
Win 7 USB mouse and keyboard drivers not working:
KNOWN GOOD mouse and keybd allow INPUT TO bios, and in thumb drive windows (HIREM MINI WINDOWS) session.

Green lamps on keybd are lit during post/ extinguish when Win 7 PRO starts.

How to gain access to OS, and what to do once in?

Booting into F8 world is no help....same business.

Thanks

Steve
IT, BTS, Inc
0
Comment
Question by:SteveDico
5 Comments
 
LVL 35

Expert Comment

by:Dan Craciun
ID: 39660305
Use a kb/mouse USB/PS/2 adapter, if you don't have a working PS/2 kb (I assume you only have a single PS/2 port).
Then delete the kb and mouse from device manager and let Windows re-install the drivers.

HTH,
Dan
0
 
LVL 38

Expert Comment

by:Mahesh
ID: 39660316
check if keyboard and mouse is working on another machine ?

if not...........answer is simple

if working.........means there is some problem with USB ports.......
try front \ rear USB ports...........

Thanks
0
 
LVL 93

Expert Comment

by:nobus
ID: 39661779
test first if it works ok when booted from a live cd, or bootable USB
here a nice live cd  : ftp://mirrors.kernel.org/knoppix-dvd/KNOPPIX_V7.0.5DVD-2012-12-21-EN.iso 

if it works in the bios -  and not in the os -  it looks like a driver problem
you can delete  - or update the driver then

**are you sure there' no malware on the pc?
scan it with the offline defender, or Kaspersky cd :
http://majorgeeks.com/Kaspersky_Rescue_Disk_d6501.html            KASPERSKY   CD      
http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline     OFFLINE DEFENDER
0
 

Accepted Solution

by:
SteveDico earned 0 total points
ID: 39664689
Tried scanning for malware and known good hardware. I find it is easier to reclaim a fresh image from an Acronis TIB file.  

Job done.

The emperor has new clothes.

Thanks everybody

Steve
0
 

Author Closing Comment

by:SteveDico
ID: 39674174
Experts tried to assist/user decided to go with fresh image to save time
0
Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article outlines the struggles that Macs encounter in Windows-dominated workplace environments – and what Mac users can do to improve their network connectivity and remain productive.
Learn how to use the free Acronis True Image app to easily transfer data between iPhones and Android phones.
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…
Suggested Courses

834 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question