Solved

Win 7 USB drivers mouse and keyboard drivers not working

Posted on 2013-11-19
5
351 Views
Last Modified: 2016-10-27
Win 7 USB mouse and keyboard drivers not working:
KNOWN GOOD mouse and keybd allow INPUT TO bios, and in thumb drive windows (HIREM MINI WINDOWS) session.

Green lamps on keybd are lit during post/ extinguish when Win 7 PRO starts.

How to gain access to OS, and what to do once in?

Booting into F8 world is no help....same business.

Thanks

Steve
IT, BTS, Inc
0
Comment
Question by:SteveDico
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 35

Expert Comment

by:Dan Craciun
ID: 39660305
Use a kb/mouse USB/PS/2 adapter, if you don't have a working PS/2 kb (I assume you only have a single PS/2 port).
Then delete the kb and mouse from device manager and let Windows re-install the drivers.

HTH,
Dan
0
 
LVL 37

Expert Comment

by:Mahesh
ID: 39660316
check if keyboard and mouse is working on another machine ?

if not...........answer is simple

if working.........means there is some problem with USB ports.......
try front \ rear USB ports...........

Thanks
0
 
LVL 92

Expert Comment

by:nobus
ID: 39661779
test first if it works ok when booted from a live cd, or bootable USB
here a nice live cd  : ftp://mirrors.kernel.org/knoppix-dvd/KNOPPIX_V7.0.5DVD-2012-12-21-EN.iso 

if it works in the bios -  and not in the os -  it looks like a driver problem
you can delete  - or update the driver then

**are you sure there' no malware on the pc?
scan it with the offline defender, or Kaspersky cd :
http://majorgeeks.com/Kaspersky_Rescue_Disk_d6501.html            KASPERSKY   CD      
http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline     OFFLINE DEFENDER
0
 

Accepted Solution

by:
SteveDico earned 0 total points
ID: 39664689
Tried scanning for malware and known good hardware. I find it is easier to reclaim a fresh image from an Acronis TIB file.  

Job done.

The emperor has new clothes.

Thanks everybody

Steve
0
 

Author Closing Comment

by:SteveDico
ID: 39674174
Experts tried to assist/user decided to go with fresh image to save time
0

Featured Post

Back Up Your Microsoft Windows Server®

Back up all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

No single Antivirus application (despite claims by manufacturers) will catch or protect you from all Virus / Malware or Spyware threats. That doesn't stop you from further protecting yourself however - and this article is to show you how.
There are many software programs on offer that will claim to magically speed up your computer. The best advice I can give you is to avoid them like the plague, because they will often cause far more problems than they solve. Try some of these "do it…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…
In this video, viewers are given an introduction to using the Windows 10 Snipping Tool, how to quickly locate it when it's needed and also how make it always available with a single click of a mouse button, by pinning it to the Desktop Task Bar. Int…

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question