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Command-line including applicable switches via Symantec Software Management 7.1

Posted on 2013-11-19
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Last Modified: 2014-02-26
I am trying to push out an updated version of Adobe Flash Player to multiple workstations on my network using Symantec Management Console 7.1 (Altiris). I am using the package feature in Altiris where I'm pushing out the Adobe Flash Player install. (This is the path to the package feature in the Symantec Management Console 7.1 --> Go to Manage -->Job and Tasks --> System Jobs and Tasks --> Software --> Package Delivery. In the package settings, I created a package with the Adobe Flash Player install .exe in it, added install_flash_player_11_active.exe /s to the command line setting.  

The task fails when I put the switch /s in the command-line setting. I want to push out package installs like this silently so it won't prompt the user. Altiris is not liking the /s switch and it fails every time. What command-line switches are appropriate when pushing out silent installs via a package?
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Question by:jslaught
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Expert Comment

by:Ram Balachandran
ID: 39660333
You should incorporate the switches and custom properties in an MST file. You can actually do that with Orca from Windows Installer SDK. It compiles MST files out of changes to make in an MSI package. There's no need to compile a new MSI -- in fact, you just deploy the original MSI file and use the MST file from Orca as a modification.

Creating an MSI transform (.mst) file with Orca . Click here

or else create MSI file with all switches incorporated
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Expert Comment

by:Ram Balachandran
ID: 39660358
Also adminstudio, InstallShield ,Flexera are other tools for repackaging
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Author Comment

by:jslaught
ID: 39660363
ram_kerala - So can the comment above be incorporated into Symantec Altiris? This is the product that we've been using for our customer.
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Accepted Solution

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Ram Balachandran earned 250 total points
ID: 39660397
in this case try

nstall_flash_player_11_active.exe -install


- install for silent install
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Author Comment

by:jslaught
ID: 39660462
1. Changed the command line setting to:

install_flash_player_11_active.exe -install

as you instructed above.

2. Reran task to push out Adobe Flash Player package to a test machine and it failed again.
3. Received a similar failed message below:

Failure - return code 2147024894
Package downloaded successfully but failed to launch the program successfully.

4. Error message above is seen within the Symantec Management Agent on the test machine and within the failed task within the Altiris server.

5. Note: Pushing out this same package above without using a silent install switch works successfully but it prompts the user which we do not want on our network. The goal here is to use a silent install switch to automatically install packages from Altiris without user interaction.

Any other suggestions?
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Expert Comment

by:Ram Balachandran
ID: 39660497
Ok, download the MSI File for the same package and use  -install switch


http://www.adobe.com/in/products/flashplayer/distribution3.html
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Author Comment

by:jslaught
ID: 39660541
FYI... before you posted your last comment above, I tried using:

install_flash_player_11_active.exe /install

on the command line.

It showed a status of "running" but the status stayed that way for about 10 minutes until I killed the task. Nothing installed which made me believe that the install prompted silently for user interaction which is invisible during a silent install.

I am going to try your new suggestion above unless you have another suggestion when using /install on the command line
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Author Comment

by:jslaught
ID: 39660646
Tried adobe flash player .msi file with -install switch first then tried again with /install switch second. Both failed.
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Author Closing Comment

by:jslaught
ID: 39888857
Spoke with Symantec and the command line install switches within Symantec Altiris varied per install type (.exe, .msi). The suggested command line install switch by the expert above worked for the install type of .exe.
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