Solved

Intel HD2000 graphics driver, similar machines, but one wont update to latest version?

Posted on 2013-11-19
3
388 Views
Last Modified: 2013-11-25
Hello,

Ive been trying to fix a problem to do with driving a display correctly through the HDMI port on an Acer x3900 desktop machine, basically the display was shifted/mis aligned when connected by HDMI but worked fine on a standard VGA analog connection.  After some checking, i used the Intel driver updater link below:

http://www.intel.com/p/en_US/support/detect

This utility, showed there was a newer driver (version 9.17.10.3223) which i was able to install and this has fixed all the HDMI mis alignment problems, i can also set lower screen resolutions and these work fine on the display.

I have another very similar machine (X3900) also intel core i5 with the same Intel HD graphics 2000, but when i try to use the updater on this it says that the driver might be customised by the manufacturer (acer) and to look on their site for the latest driver, but here they only show a much earlier driver (8.15.10.2361) which this machine already has installed.  This machine shows the mis alignment problem, so im wondering why it reports a different message to the first machine ?

Looking on the intel download page the latest Intel HD Graphics 2000 for Win7 64bit is version 15.28.18.3223.

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23102&lang=eng&OSVersion=Windows%207%20%2864-bit%29*&DownloadType=%0A%09%09%09%09%09%09%09Drivers%0A%09%09%09%09%09%09

Do you think if i try installing this its likely to work? the intel site advises against installing their version if the mfg may have customised it, no idea how to know this i guess ?

Is there any relevance in the last 4 digits of the driver version (3223) as its the same on the machine that is now working correctly?
0
Comment
Question by:Benboben
  • 2
3 Comments
 
LVL 7

Accepted Solution

by:
valmatic earned 500 total points
ID: 39660374
Usually mfg are very slow in upgrading graphic drivers. I usually go right to intels or nvidias site all the time to get graphic drivers if i am having issues. No harm in trying, you can always remove it.
0
 

Author Comment

by:Benboben
ID: 39675947
Think ive fixed my problem, installed the intel drivers, and its working like the other machine, no idea why one reported a different suggested driver to the other...
0
 

Author Closing Comment

by:Benboben
ID: 39675950
many thanks !
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I recently purchased an HP EliteBook 2540p notebook/laptop. It has two video ports on it – VGA and DisplayPort. HP offers an optional docking station for the 2540p that also has both a VGA port and a DisplayPort. There are numerous online reports do…
Sometimes a user will call me frantically, explaining that something has gone wrong and they have tried everything (read - they have messed it up more and now need someone to clean up) and it still does no good, can I help them?!  Usually the standa…
Need to grow your business through quality cloud solutions? With everything required to build a cloud platform and solution, you may feel like the distance between you and the cloud is quite long. Help is here. Spend some time learning about the Con…
A company’s greatest vulnerability is their email. CEO fraud, ransomware and spear phishing attacks are the no1 threat to a company’s security. Cybercrime is responsible for the largest loss of money to companies today with losses projected to r…

929 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

8 Experts available now in Live!

Get 1:1 Help Now