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Intel HD2000 graphics driver, similar machines, but one wont update to latest version?

Posted on 2013-11-19
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Last Modified: 2013-11-25
Hello,

Ive been trying to fix a problem to do with driving a display correctly through the HDMI port on an Acer x3900 desktop machine, basically the display was shifted/mis aligned when connected by HDMI but worked fine on a standard VGA analog connection.  After some checking, i used the Intel driver updater link below:

http://www.intel.com/p/en_US/support/detect

This utility, showed there was a newer driver (version 9.17.10.3223) which i was able to install and this has fixed all the HDMI mis alignment problems, i can also set lower screen resolutions and these work fine on the display.

I have another very similar machine (X3900) also intel core i5 with the same Intel HD graphics 2000, but when i try to use the updater on this it says that the driver might be customised by the manufacturer (acer) and to look on their site for the latest driver, but here they only show a much earlier driver (8.15.10.2361) which this machine already has installed.  This machine shows the mis alignment problem, so im wondering why it reports a different message to the first machine ?

Looking on the intel download page the latest Intel HD Graphics 2000 for Win7 64bit is version 15.28.18.3223.

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23102&lang=eng&OSVersion=Windows%207%20%2864-bit%29*&DownloadType=%0A%09%09%09%09%09%09%09Drivers%0A%09%09%09%09%09%09

Do you think if i try installing this its likely to work? the intel site advises against installing their version if the mfg may have customised it, no idea how to know this i guess ?

Is there any relevance in the last 4 digits of the driver version (3223) as its the same on the machine that is now working correctly?
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Question by:Benboben
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valmatic earned 500 total points
ID: 39660374
Usually mfg are very slow in upgrading graphic drivers. I usually go right to intels or nvidias site all the time to get graphic drivers if i am having issues. No harm in trying, you can always remove it.
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Author Comment

by:Benboben
ID: 39675947
Think ive fixed my problem, installed the intel drivers, and its working like the other machine, no idea why one reported a different suggested driver to the other...
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Author Closing Comment

by:Benboben
ID: 39675950
many thanks !
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