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Microsoft Exchange 2010 - user can send email but cannot receive email

Posted on 2013-11-19
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Last Modified: 2013-11-22
user can send email but cannot receive email.  Windows workstation, hosting provider said to make changes in Exchange.
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Question by:Lairbair
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17 Comments
 

Expert Comment

by:bradktech
ID: 39661298
Is their Mailbox Quota maxed?
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Author Comment

by:Lairbair
ID: 39661416
Hi Bradktech, forgive my ignorance, I don't know where to go to check that.  The EMC doesnt seem to help.  If it is maxed, how do I delete messages out of their mailbox?
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Expert Comment

by:bradktech
ID: 39661613
First I would try and go to the user's machine and empty the "Deleted Items" and "Junk Mail" folders.

Let me know how it goes
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Author Comment

by:Lairbair
ID: 39662584
I actually had done that before I submitted the problem.  Those folders are still both empty.  Still cannot receive email from outside the office.  I forgot to mention that she (the  user) can receive inter-office emails.  The hosting provider thinks the problem is on the exchange server.
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Expert Comment

by:bradktech
ID: 39662633
What error message are the senders that are being blocked getting?
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Author Comment

by:Lairbair
ID: 39662723
no error message is showing up in the user Outlook 2007.  Just no emails come in from outside the office.
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Author Comment

by:Lairbair
ID: 39662726
Oh sorry, from the senders... I sent her an email from my yahoo, did not get a bounceback error message
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Expert Comment

by:bradktech
ID: 39662835
try to increase the user's mailbox quota.
Within the Exchange Management Console, open up Recipient Configuration, then expand Mailboxes. Right click on a mailbox, and select Properties, choosing the Mailbox Settings tab. Click on storage Quotas and then properties.

Let me know
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Author Comment

by:Lairbair
ID: 39662887
I was wondering about that.  Here are her current settings:  Issue warning at 3996; Prohibit send at 4096; Prohibit send and receive at 4096; Keep deleted items for 30 days;  Keep deleted mailboxes fro 30 days.  In the Exchange Management Console it shows she has 1730 items and is using 155126 KB.   I added 2000  to each number above.  Wouldn't increasing her mailbox quota just be temporary fix?  Isn't there some way to delete the unwanted emails out of her storage?
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Author Comment

by:Lairbair
ID: 39663018
Still not able to receive out of office emails.  The hosting provider says he can see her email box getting larger.  There is a disconnect somewhere between the exchange server and the hosting provider email server.  He says his server is set up for pop3.
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Expert Comment

by:bradktech
ID: 39663152
If the users Outlook is setup for POP3 then you will need to go into "Account Settings" in Outlook, double click on the account you are having problems with, click the "More Settings" button, go to the "advanced" tab and and change the amount of days the mail is kept on the server. then click "send and receive" to finish process.
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Author Comment

by:Lairbair
ID: 39663239
The users outlook 2007 is setup to get mail from the onsite Exchange server.  The hosting provider says that anyone can get their email by using pop settings and don't have to go thru an onsite exchange server.  I installed Thunderbird on the users pc and confirmed she is able to send and receive email from the outside using the hosting providers settings.  She still wants to get her outlook 2007 working with the Exchange 2010 server that is onsite.
Only her mailbox has this problem, the other users can receive emails from the outside.
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Accepted Solution

by:
bradktech earned 500 total points
ID: 39663261
do you have OWA setup? if so, are the new messages coming in there.  This is going to be difficult without understanding exactly how your mail is setup. Can you explain please?
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Author Comment

by:Lairbair
ID: 39663425
OWA is not set up.   New messages are coming into the Thunderbird email client using the pop3 settings from the hosting provider.  I am not familiar enough with exchange to tell you exactly how it is set up.  There are hundreds of settings in there.  What specific settings are you wanting to look at in exchange?  All I know is that the exchange server contacts the pop server from the hosting provider.  The hosting provider was surprised that my user's  organization was still using exchange, he said all of his other business clients had moved to pop3 where the individual users outlook is setup for pop3 from his server.
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Author Comment

by:Lairbair
ID: 39670337
Haven't heard anything for 2 days.  I am closing out this one and try another route.  Will give bradktech 500 points for his effort.
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Author Comment

by:Lairbair
ID: 39670860
I've requested that this question be closed as follows:

Accepted answer: 0 points for Lairbair's comment #a39670337

for the following reason:

I can't wait, response time between posts is too long.
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Author Closing Comment

by:Lairbair
ID: 39670861
giving points for trying
0

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