Licnse aquisition error

Posted on 2013-11-19
Last Modified: 2013-11-20

Users are getting attached license acquisition error while trying to access Citrix/Hosted apps. In system logs we can see error related to citrix licensing i.e. License acquisition error (-4):Licenses are in use .Sometimes terminating disconnected sessions resolves the issue.But if users are not logged in and users who are  trying to login are  getting licenses are  in use error then

How Can you please advise how can we release licenses in use from citrix licensing server ? Kindly advise

Question by:Rahul Patil
LVL 25

Assisted Solution

by:Sekar Chinnakannu
Sekar Chinnakannu earned 202 total points
ID: 39661690
You can logoff the users sessions, I think you are getting error due license limit has been reached.

To logoff the sessions automatically you set session configuration using group policy

Author Comment

by:Rahul Patil
ID: 39662228

How can we release some of licenses if license limit is reached? i.e. in big environment it is not feasible to check every citrix server for disconnected sessions.Kindly advise.

LVL 11

Accepted Solution

Venugopal N earned 203 total points
ID: 39662522
From the Licensing Admin console, under the Dashboard you can see the list of License check out for the users/device based ont eh type of License using in your environment.

If you using the Per user /device , try the below link for releasing the Check out lic.

To get the list of license used, refer the below link..

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

#Citrix #Citrix Netscaler #HTTP Compression #Load Balance
Citrix XenDesktop, Citrix Studio, Citrix Policies, Citrix XenApp
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question