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Outlook folders disappear


- Exchange 2010
- Windows 7
- Outlook 2010

I have an issue with Outlook folders. Several users have full access permissions on a mailbox. So this mailbox is visible in their Outlook client. The mailbox has a lot of folders created under the inbox.

One user reports that when he accidentally moves 1 folder into another, he cannot see the moved folder anymore. Also the other users can't see the moved folder.

When i logon to the account in OWA, i can see the moved folder as a subfolder of the folder it was accidentally.

What goes wrong? How can i fix this issue?
1 Solution
Jaroslav LatalMSPCommented:
Hi SvenIA,
you can delete .ost (offline file). Outlook will download it again.
.OST is usually here: C:\Users\UserName\AppData\Local\Microsoft\Outlook\

Imtiaz HashamTechnical Director / IT ConsultantCommented:
Isn't is a simple issue of a linked mailbox not being refreshed.  What if they move the folder, hit F5?

As it's a shared mailbox, opened from their outlook, recreating the OST wouldn't help...

If they are not running their local mailboxes, why not configure the shared mailbox as their main mailbox?
SvenIAAuthor Commented:
After renaming the .ost file i started Outlook. All the folders were visible again. Thanks for the fast and accurate response!!
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