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PDF not appearing on iphone / ipad but does on Lotus Notes

Posted on 2013-11-20
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Last Modified: 2014-02-22
Hi
 I have an issue where some PDF reports are not appearing on iphone/Ipad but the users can see them on their Lotus Clients on their PC's and Laptops.

I'm not sure where to start with this, the users PC's Laptops are all windows 7, Domino is version 8.5.3 , and the Iphones are all iphone 5 on IOS 7.0.3

Any help would be appreciated

thanks
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Question by:adviceplease
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16 Comments
 
LVL 40

Expert Comment

by:Eoin OSullivan
ID: 39661889
How are the PDFs generated?  
What PDF format are they supposed to conform with?
I assume that the iPhones can open most PDFs - what app are you using to view the PDFs?

If you open the PDF in Adobe Acrobat on a PC and Get Info to see what format/standard it is using.  Compare this with a PDF that the iPhones CAN open and view
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LVL 46

Expert Comment

by:Sjef Bosman
ID: 39662169
Do the PDF files arrive on the iPad? Assuming they do not, what software should do the transfer?
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Author Comment

by:adviceplease
ID: 39662271
Hi
 They are in adobe format , when looking at your inbox in Lotus Notes the emails with attachments that you cannot open on your mobile device do not have the 'paperclip' symbol to indicate there is an attachment, however when you open the email there is a PDF attached to it. (see pictures)
no-paperclip.PNG
has-attachment.PNG
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LVL 40

Expert Comment

by:Eoin OSullivan
ID: 39662277
That is very strange, I'm afraid I cannot offer any advice on Lotus Notes as I don't use it.  

Are you using a Lotus Notes app for iOS?  Might be worth opening a support ticket with them.
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Author Comment

by:adviceplease
ID: 39662298
Hi
 The PDF files that are 'missing' do not arrive on the ipad, just the email with nothing attached,
we use the 'traveler' profile for Lotus notes , not an 'app' as such

 I have also opened a ticket with IBM and will update should I get a response in the next few days (they take a while)
thanks
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LVL 4

Expert Comment

by:umeli
ID: 39662357
Hi
Do you sync through traveler? then it might be a policy. If the pdf is too large it might be blocked. default is around 4000KB
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LVL 62

Expert Comment

by:gheist
ID: 39662487
If preview does not handle the PDF you can always install Adobe reader or firefox+pdf.js
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LVL 46

Expert Comment

by:Sjef Bosman
ID: 39662620
If Traveler, which version? Otherwise, what application do you use to read mails on the iPad?
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Author Comment

by:adviceplease
ID: 39662691
Hi

we are using Traveler 8.5.3 upgrade pack 2

am just looking to see if there is a policy somewhere, also looking at attachment size

will report back shortly
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Author Comment

by:adviceplease
ID: 39665204
There doesn't seem to be any policy on the server and no limit for attachments..........
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LVL 46

Expert Comment

by:Sjef Bosman
ID: 39665216
Does it work on ANY remote device ?
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Author Comment

by:adviceplease
ID: 39665504
No doesn't show on Blackberry / iphone / ipad ,  but if I send to my gmail it shows as attachment
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LVL 46

Expert Comment

by:Sjef Bosman
ID: 39665515
If there isn't a policy, why not create one?

"Email Attachments: Check to enable attachments to synchronize with the device."

See http://publib.boulder.ibm.com/infocenter/domhelp/v8r0/index.jsp?topic=%2Fcom.ibm.help.domino.admin.doc%2FDOC%2FH_CREATING_A_NOTES_TRAVELER_POLICY_SETTINGS_DOCUMENT.html
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Accepted Solution

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adviceplease earned 0 total points
ID: 39866764
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LVL 46

Expert Comment

by:Sjef Bosman
ID: 39866822
Good find!
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Author Closing Comment

by:adviceplease
ID: 39878981
a very problematic issue, that has taken a long time to resolve........
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