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Outlook 2013 and old outlook.nk2 file

Posted on 2013-11-20
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Last Modified: 2013-11-20
Hi
I have a customer who had his local Outlook 2007 enviroment ( yahoo pop mailbox) moved over to Office 365
No problems there it seems but his cached aliases are not appearing in the "To" field.
Now I had seen this before and in the past successfully moved the old Outlook.nk2 file over and presto it worked!!! By this I mean copying the Outlook.nk2 file from the C:\users\username\appdata\roaming\microsoft\outlook to the working directory of c:\users\username\appdata\local\microsoft\outlook

However the only difference this time round is the versión of Outlook.
Any ideas?
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Question by:babalooSupport
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Accepted Solution

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JayCarter82 earned 500 total points
ID: 39661890
Try importing the nk2 file via this method:

http://support.microsoft.com/kb/2806550
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Author Closing Comment

by:babalooSupport
ID: 39661923
BANG ON THE MONEY !!!! WELL DONE !!!! LEGEND !!!!!!
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Expert Comment

by:JayCarter82
ID: 39661965
:) Happy to help!
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