Solved

One specific user unable to make Remote Desktop to XP only.

Posted on 2013-11-20
11
354 Views
Last Modified: 2013-11-22
Hi all,
I have several Windows 7 users working in a 2008R2 domain. A handful of these users daily connects to a VM XP machine through Remote Desktop.
Overnight, one specific user cannot connect to any of the XP machines, but connects fine to other  Win7/Srv2008 machines.
I have checked the specific user profile to make sure he has the same credentials: member of, local admin rights, software updates. Nothing out of the ordinary.
How to troubleshoot this?
0
Comment
Question by:dsl77
  • 6
  • 5
11 Comments
 
LVL 5

Expert Comment

by:DamjanDemsar
ID: 39662187
can he connect to the same XP VMs from a different win7 PC, can someone else connect from his machine to the same XP? (this will help you to focus on the either win7 RD client or XP RD server).
0
 

Author Comment

by:dsl77
ID: 39662332
When the user login to a another PC, he can access the wanted XP.

We can also from the user's PC, with the user's login access another RD session (Win7).
0
 
LVL 5

Expert Comment

by:DamjanDemsar
ID: 39662369
it seems that there are problems with remote desktop client on his machine. check the version and what is supported by the client (click on the top left corner of remote desktop client windows, and select about). Try updating the client.
0
 

Author Comment

by:dsl77
ID: 39665185
The user allready has the lastest version for Win7 6.2.9200 - a reinstall of this update, only confirms that the update is allready installed.
0
 
LVL 5

Accepted Solution

by:
DamjanDemsar earned 500 total points
ID: 39665252
Is the same RD client version (with the same options) installed on other (working) win 7 PCs?

also check if there are any differences in registry key HKLM\System\CurrentControlSet\Control\Lsa\FIPSAlgorithmPolicy\Enabled

(or local policy option Security Settings/Local Policies/Security Options/System cryptography

superuser.com/questions/477742/after-enabling-fips-on-windows-7-connection-to-xp-mode-and-xp-remote-desktop-st

)
0
Backup Your Microsoft Windows Server®

Backup all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

 

Author Comment

by:dsl77
ID: 39665270
yes, all the other domain computers that connect with RD are all using 6.2.9200
0
 
LVL 5

Expert Comment

by:DamjanDemsar
ID: 39665406
check also FIPS settings (look above). I edited the previous post, and you could miss that part.
0
 

Author Comment

by:dsl77
ID: 39665542
Changing the HKLM\System\CurrentControlSet\Control\Lsa\FIPSAlgorithmPolicy\Enabled to 0 helped!

Thanks a lot! :)
0
 
LVL 5

Expert Comment

by:DamjanDemsar
ID: 39665548
be aware.... if this was changed by installing some sort of software, this software could have problems.
0
 

Author Comment

by:dsl77
ID: 39665555
Do you know of any software that is know for this? We're using pretty much standard applications.
0
 
LVL 5

Expert Comment

by:DamjanDemsar
ID: 39665565
cisco anyconnect could be one of them.

not quite sure (did not try it myself)
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Loading several PCs with the same Image (WIndows 7) 6 56
factory reset 9 65
Pervasive SQL Error 4 24
How to apply the PAC URL and PAC file to a Windows 7 PC 2 26
Issue: Unstable cursor in Windows XP and Windows runs extremely slow in that any click will bring up the Hour glass (sometimes for several seconds before giving you what you want) . Troubleshooting Process and the FINAL FIX: This issue see…
By default the complete memory dump option is disabled in windows . If we want to enable the complete memory dump for a diagnostic purpose, we have a solution for it. here we are using the registry method to enable this.
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.

895 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now