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One specific user unable to make Remote Desktop to XP only.

Posted on 2013-11-20
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Last Modified: 2013-11-22
Hi all,
I have several Windows 7 users working in a 2008R2 domain. A handful of these users daily connects to a VM XP machine through Remote Desktop.
Overnight, one specific user cannot connect to any of the XP machines, but connects fine to other  Win7/Srv2008 machines.
I have checked the specific user profile to make sure he has the same credentials: member of, local admin rights, software updates. Nothing out of the ordinary.
How to troubleshoot this?
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Question by:dsl77
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Expert Comment

by:DamjanDemsar
ID: 39662187
can he connect to the same XP VMs from a different win7 PC, can someone else connect from his machine to the same XP? (this will help you to focus on the either win7 RD client or XP RD server).
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Author Comment

by:dsl77
ID: 39662332
When the user login to a another PC, he can access the wanted XP.

We can also from the user's PC, with the user's login access another RD session (Win7).
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Expert Comment

by:DamjanDemsar
ID: 39662369
it seems that there are problems with remote desktop client on his machine. check the version and what is supported by the client (click on the top left corner of remote desktop client windows, and select about). Try updating the client.
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Author Comment

by:dsl77
ID: 39665185
The user allready has the lastest version for Win7 6.2.9200 - a reinstall of this update, only confirms that the update is allready installed.
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DamjanDemsar earned 2000 total points
ID: 39665252
Is the same RD client version (with the same options) installed on other (working) win 7 PCs?

also check if there are any differences in registry key HKLM\System\CurrentControlSet\Control\Lsa\FIPSAlgorithmPolicy\Enabled

(or local policy option Security Settings/Local Policies/Security Options/System cryptography

superuser.com/questions/477742/after-enabling-fips-on-windows-7-connection-to-xp-mode-and-xp-remote-desktop-st

)
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Author Comment

by:dsl77
ID: 39665270
yes, all the other domain computers that connect with RD are all using 6.2.9200
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Expert Comment

by:DamjanDemsar
ID: 39665406
check also FIPS settings (look above). I edited the previous post, and you could miss that part.
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Author Comment

by:dsl77
ID: 39665542
Changing the HKLM\System\CurrentControlSet\Control\Lsa\FIPSAlgorithmPolicy\Enabled to 0 helped!

Thanks a lot! :)
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Expert Comment

by:DamjanDemsar
ID: 39665548
be aware.... if this was changed by installing some sort of software, this software could have problems.
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Author Comment

by:dsl77
ID: 39665555
Do you know of any software that is know for this? We're using pretty much standard applications.
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Expert Comment

by:DamjanDemsar
ID: 39665565
cisco anyconnect could be one of them.

not quite sure (did not try it myself)
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