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Exchange 2003 Mail Stuck in queue

Hi all

Quite often our Exchange 2003 server holds mail in the queue, the clients using outlook show a status of offline,

I then restart the Exchange services and force retry on the queue and everything is resolved.

This is happening two or three times a week now can anybody assist?

John
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pepps11976
Asked:
pepps11976
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1 Solution
 
JayCarter82Commented:
Is Exchange itself having connectivity issues? Can it see a DC and a GC ok?

Does it have plenty of disk space?
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pepps11976Author Commented:
Sorry forgot to mention this is a SBS 2003 so it is the DC etc

John
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pepps11976Author Commented:
and disk space seems fine

John
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JayCarter82Commented:
What version of Outlook are the clients running?
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donnkCommented:
what the event logs say ?
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pepps11976Author Commented:
I think most are using 2007, will check event logs and post back
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pepps11976Author Commented:
Ok I found and event log for exchange of 3020 NDR

and a 9175 Mapi Session

Event Type:      Error
Event Source:      MSExchangeSA
Event Category:      MAPI Session
Event ID:      9175
Date:            20/11/2013
Time:            09:19:39
User:            N/A
Computer:      ESSERV100
Description:
The MAPI call 'OpenMsgStore' failed with the following error:
The Microsoft Exchange Server computer is not available.  Either there are network problems or the Microsoft Exchange Server computer is down for maintenance.
The MAPI provider failed.
Microsoft Exchange Server Information Store
ID no: 8004011d-0526-00000000

Ok interestingly there are loads of exchange event logs but the first one I see before all of them is this one

Event Type:      Error
Event Source:      MSExchangeIS Mailbox Store
Event Category:      General
Event ID:      9690
Date:            20/11/2013
Time:            05:00:04
User:            N/A
Computer:      ESSERV100
Description:
Exchange store 'First Storage Group\Mailbox Store (ESSERV100)': The logical size of this database (the logical size equals the physical size of the .edb file and the .stm file minus the logical free space in each) is 18 GB. This database size has exceeded the size limit of 18 GB.

This database will be dismounted immediately.

For more information, click http://www.microsoft.com/contentredirect.asp.
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JayCarter82Commented:
So it's dismounting?

Follow these steps and set a size limit a bit higher:
http://technet.microsoft.com/en-us/library/bb232092(v=exchg.141).aspx
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pepps11976Author Commented:
Thankyou
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JayCarter82Commented:
Not a problem :)
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