pepps11976
asked on
Exchange 2003 Mail Stuck in queue
Hi all
Quite often our Exchange 2003 server holds mail in the queue, the clients using outlook show a status of offline,
I then restart the Exchange services and force retry on the queue and everything is resolved.
This is happening two or three times a week now can anybody assist?
John
Quite often our Exchange 2003 server holds mail in the queue, the clients using outlook show a status of offline,
I then restart the Exchange services and force retry on the queue and everything is resolved.
This is happening two or three times a week now can anybody assist?
John
ASKER
Sorry forgot to mention this is a SBS 2003 so it is the DC etc
John
John
ASKER
and disk space seems fine
John
John
What version of Outlook are the clients running?
what the event logs say ?
ASKER
I think most are using 2007, will check event logs and post back
ASKER
Ok I found and event log for exchange of 3020 NDR
and a 9175 Mapi Session
Event Type: Error
Event Source: MSExchangeSA
Event Category: MAPI Session
Event ID: 9175
Date: 20/11/2013
Time: 09:19:39
User: N/A
Computer: ESSERV100
Description:
The MAPI call 'OpenMsgStore' failed with the following error:
The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance.
The MAPI provider failed.
Microsoft Exchange Server Information Store
ID no: 8004011d-0526-00000000
Ok interestingly there are loads of exchange event logs but the first one I see before all of them is this one
Event Type: Error
Event Source: MSExchangeIS Mailbox Store
Event Category: General
Event ID: 9690
Date: 20/11/2013
Time: 05:00:04
User: N/A
Computer: ESSERV100
Description:
Exchange store 'First Storage Group\Mailbox Store (ESSERV100)': The logical size of this database (the logical size equals the physical size of the .edb file and the .stm file minus the logical free space in each) is 18 GB. This database size has exceeded the size limit of 18 GB.
This database will be dismounted immediately.
For more information, click http://www.microsoft.com/contentredirect.asp.
and a 9175 Mapi Session
Event Type: Error
Event Source: MSExchangeSA
Event Category: MAPI Session
Event ID: 9175
Date: 20/11/2013
Time: 09:19:39
User: N/A
Computer: ESSERV100
Description:
The MAPI call 'OpenMsgStore' failed with the following error:
The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance.
The MAPI provider failed.
Microsoft Exchange Server Information Store
ID no: 8004011d-0526-00000000
Ok interestingly there are loads of exchange event logs but the first one I see before all of them is this one
Event Type: Error
Event Source: MSExchangeIS Mailbox Store
Event Category: General
Event ID: 9690
Date: 20/11/2013
Time: 05:00:04
User: N/A
Computer: ESSERV100
Description:
Exchange store 'First Storage Group\Mailbox Store (ESSERV100)': The logical size of this database (the logical size equals the physical size of the .edb file and the .stm file minus the logical free space in each) is 18 GB. This database size has exceeded the size limit of 18 GB.
This database will be dismounted immediately.
For more information, click http://www.microsoft.com/contentredirect.asp.
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ASKER
Thankyou
Not a problem :)
Does it have plenty of disk space?