OWA not working internally

Posted on 2013-11-20
Last Modified: 2014-05-14

I hope someone can help me. I have a situation where OWA does not work internally. OWA is not used internally very often so I can't be sure when/what caused this but it seems to have happened since I updated our soon to expire Exchange certificate.

When browsing to the internal URL (https://exchangeservername/owa) I get the message that the certificate has been revoked. We have two on-premise HT/CA servers and this happens with either of them. OWA works fine externally as does Outlook Anywhere / ActiveSync.

If I run get-exchangecertificate in Powershell it shows all the correct SANs and is enabled for all services but the status shows as "Invalid". To test things, I created a self signed certificate and enabled it for all services. This fixed the problem of internal OWA access but of course broke external access / ActiveSync etc. The intermediate certificate has been installed correctly (I believe).

Does anyone have any ideas? There may be some info I have missed out so just ask if you need to know anything else.

Thanks in advance...
Question by:ishamsi
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Author Comment

ID: 39662727
Also, in event viewer I get EventID - 12014:

Microsoft Exchange could not find a certificate that contains the domain name in the personal store on the local computer. Therefore, it is unable to support the STARTTLS SMTP verb for the connector External Mail Relay with a FQDN parameter of If the connector's FQDN is not specified, the computer's FQDN is used. Verify the connector configuration and the installed certificates to make sure that there is a certificate with a domain name for that FQDN. If this certificate exists, run Enable-ExchangeCertificate -Services SMTP to make sure that the Microsoft Exchange Transport service has access to the certificate key.

However, the certificate in the personal store does have that name!
LVL 17

Expert Comment

by:James H
ID: 39662778
Are you load balancing between the two? What is the CAS Array address?
LVL 22

Expert Comment

by:Nick Rhode
ID: 39662784
What is the name on the cert.  Is it something like  Do you have an internal DNS record pointing to it so it would be something along the lines of

You can verify your internal URL here:
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Author Comment

ID: 39662806
Hi Spartan_1337, NLB isn't setup, no.

NRhode - The name on the cert is indeed (the URL used for external OWA access is There is no DNS record internally for I tried setting one up and can hit internally after that, but I still get the same certificate error. The internal URL is https://servername/owa.

Does this help? As far as I can tell, the problem is with the certificate and the fact that the status says "invalid". And I guess the error in eventviewer backs this up. Just not sure where to go next with it...

Expert Comment

by:Frank McCourry
ID: 39662858
Your SSL certificate needs to include all names used for accessing your site.  Create an SSL certificate that has your outside and inside domain names.  A great tool for doing this is SelfSSL7.  Google it and you will find a dozen locations to download it.

there is a very good article about the process here:

Author Comment

ID: 39662866

The certificate already has all the names needed. External OWA address, internal server names, internal FQDN's etc.

As well as the common name it includes:
LVL 22

Expert Comment

by:Nick Rhode
ID: 39662911
Honestly the Internal URL should reflect the external URL and you would create an internal DNS record for this.  This way the certificate matches.  Typically I do not include the server name on my cert.  The problem is the certificate does not match the one installed.  The cert it is trying to connect to is most likely revoked or non-existent because you do have a legitimate certificate installed and assigned to the roles (SMTP, POP, IIS, etc).

Check this over to see if it helps.

Author Comment

ID: 39662947
Hi NRhode,

Thanks for your post. What I now tried was adding a new zone for into DNS and add a blank A record pointing to the HT/CA server. I pinged the name just to make sure. Then in EMC, I changed the internal URL to match the external URL. Now, when I browse to it, I still get the same error. Do you think the fact that get-exchangecertificate shows the status as "Invalid" has anything to do with it?
LVL 22

Expert Comment

by:Nick Rhode
ID: 39662983
After re-reading your problem this happened right after you updated the certificate because it was soon to expire.  Are you positive you assigned the new certificate to all the services required for your environment?  If anything try re-installing the certificate
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39664135
The TLS error is normal when you have been changing certificates around. Exchange requires a certificate with the server's real name on it for internal use.
The fix for that is to run


No switches or anything. You will get a prompt about replacing the default SMTP certificate. Accept the message and continue.

For everything else, reconfigure Exchange to use the external name internally.

It is no longer best practise to include internal names on trusted SSL certificates, mainly because the SSL providers are going to stop issuing them from next year. Therefore switching to public FQDN is the best option.


Accepted Solution

ishamsi earned 0 total points
ID: 39770701
The ultimate cause of this was our ISA servers. Apologies I don't have a more detailed solution but it was resolved by a colleague. Ultimately I believe the new certificate had been applied to the Exchange boxes, but not the ISA. Thanks everyone for the suggestions.

Author Closing Comment

ID: 40063998
ISA servers. AGAIN.

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