?
Solved

WD Smartware Backup & Windows 7 Backup

Posted on 2013-11-20
2
Medium Priority
?
568 Views
Last Modified: 2013-11-23
I had a few minutes with an attorney's WD drive connected to his laptop. I'm going to have some time with him to fix a backup issue over the weekend. Here's what I saw in the few minutes I had access:

He is prompted to run unlock.exe then the backup starts, using the built-in Smartware backup. As it produces errors ("system backed up but with some errors" that you can't find), I told him I thought we should just use Windows 7 built-in backup functionality. When I went to demonstrate that, I saw that Windows was in the process of backing up, to a drive I hadn't seen to that point, a G drive, labeled My Passport.

So, my presumption is that Smartware actually takes over the Win7 backup process. But, client doesn't understand it (nor do I apparently) and cannot confirm that everything is being backed up.

I'm set to recommend that we wipe the external drive clean and use Windows 7 backup function to carry on.

Comments? Educate me? Thank you.

PS I'm aware that WD drives generally are not reliable, and I'm going to recommend we get him a different drive.
0
Comment
Question by:Bruce Corson
2 Comments
 
LVL 22

Accepted Solution

by:
Nick Rhode earned 2000 total points
ID: 39662843
I like WD and Seagates, however I never use their backup tools.  Instead I would use the windows 7 backup to take images of the system or use something like cobain backup to backup the data to the external.

http://www.cobiansoft.com/cobianbackup.htm
0
 
LVL 1

Author Closing Comment

by:Bruce Corson
ID: 39671251
Thank you. I'm using the Win 7 backup tool directly now. But as often, or always, happens, Win 7 notifies me that some files were skipped. Why doesn't Windows 7 just back up what it finds??
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
A quick guide on how to use Group Policy to create a custom power plan and set it active on Windows 7.
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.
Suggested Courses
Course of the Month17 days, 12 hours left to enroll

829 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question