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Outlook is scrolling on it's own

Posted on 2013-11-20
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Last Modified: 2014-02-05
Hi All,

I have a single user that is experiencing an odd problem.  We use Xenapp as a virtual desktop and while in Outlook (2010) his scroll bar continues to go crazy if he clicks anywhere on the scroll bar.  It's even worse if you click halfway down the bar.  I've tried to close add-ins and it's been no help.  Safe mode seems to be better, but eventually the problem returns.  I've created a new outlook profile in Xenapp and it's still an issue.  The last resort is to blow up his user profile entirely and start over.  I'd rather not do that.

Before it's suggested, no its not a mouse issue as it occurs on any machine he's on.  Any thoughts?

Thank You!
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Question by:Jon May
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Will Szymkowski earned 500 total points
ID: 39663794
As you have already stated this is a Citrix Environment where all users connect to, he/she is the only user experiencing this problem. You have create a new Outlook profile, started in Safe mode and still nothing works.

The Windows profile would be the next test. If you create a new user entirely does this happen? Also you can simply rename his Windows Profile to name.OLD and then just copy over the favs,docs,PST's, Internet Explorer settings etc.

Will.
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Author Comment

by:Jon May
ID: 39663814
Spec01,

That's actually what we usually end up doing with the user's tsprofile, but I didn't know if there was a way around it.  I'll see if that does the trick.  Thanks
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Author Closing Comment

by:Jon May
ID: 39836300
This was part of our solution.  Thanks for the help!
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