Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

onenote workbooks missing after upgrade

Posted on 2013-11-20
3
1,390 Views
Last Modified: 2016-05-20
i uninstalled office 365 2010 & upgraded to 2013 on an HP laptop

the user only has access to one of his previous onenote workbooks.  the other 6 are missing.  he keeps getting forced to sign in to live.com even though he had previous only associated his onenote to this machine & his microsoftonline login.  

i have googled around a bit but haven't been able to clarify:

where are the notebooks located? on his hard drive or the cloud. is there a way to recover them?

is there a way to synch his workbooks thru his microsoftonline ID or does he have to create a live.com ID to do that?

thx
0
Comment
Question by:Martin Dooley
3 Comments
 
LVL 40

Assisted Solution

by:Vasil Michev (MVP)
Vasil Michev (MVP) earned 200 total points
ID: 39665284
No way for us to really answer this question with certainty, but there is a possibility that they are stored in his personal folder in SharePoint. Run OneNote, go to File -> Account -> Add a service and under Storage, select Office 365 SharePoint. Ask him to login with his credentials and go to Open and check if anything is visible there. Repeat the same procedure for normal SkyDrive account, if he has any.

Alternatively, just get him into his SharePoint library (Skydrive link on top of the portal page) and check for the missing files there.
0
 
LVL 13

Accepted Solution

by:
Stacy Brown earned 300 total points
ID: 39666381
If you access the notebooks on his sky drive and choose open in One Note you should get the link to install the Skydrive auto-logon connector (sorry...this isn't the real name for the offering, but it will be something like that).  You can then click the link and the addin is loaded so that he doesn't have to log in each time.

It is possible that the notebooks are backed up on his hard drive.  The  usual area for the backups is C:\Users\[username]\appdata\local\microsoft\onenote

Also, notebooks saved to the user's hard drive are usually stored here:
 C:\Users\[username]\Documents\OneNote Notebooks
0
 

Author Comment

by:Martin Dooley
ID: 39667021
interestingly it reappeared when he came back into the office so it defaulted so a network location.  we're going to reconfigure so he can always access remotely.  thanks for the help
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

By default the complete memory dump option is disabled in windows . If we want to enable the complete memory dump for a diagnostic purpose, we have a solution for it. here we are using the registry method to enable this.
A quick guide on how to use Group Policy to create a custom power plan and set it active on Windows 7.
Microsoft Office Picture Manager has a Picture Shortcuts pane that shows a list with the Recently Browsed folders. While creating my video Micro Tutorial here at Experts Exchange showing How to Install Microsoft Office Picture Manager in Office 2013…
Office 365 is currently available in five editions. Three of them are for business use: Office 365 Business Essentials, Office 365 Business, and Office 365 Business Premium. Two of them are for home/personal use: Office 365 Home and Office 365 Perso…

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question