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Printers lost drivers in print server

Posted on 2013-11-20
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Last Modified: 2016-05-20
Please help, print server is 2008 R2

1.      We are having to re-add the drivers to the printers as they are becoming corrupt. Printing garbage, or losing the ability to print in colour.
Once we replace the driver the printer prints properly again.

2.      I am redoing printer drivers about 3-5 times a week, sometimes it’s the same printers.

3.      I am unable to remove old printers from the print server as myself or as the administrator.

4.      There appears to be common event errors in the log, I’ve attached the event errors that repeat themselves, They always come up together. Primo PDF, Adobe PDF Converter, Snagit and One Note.

Log Name:      System
Source:        Microsoft-Windows-TerminalServices-Printers
Date:          10/24/2013 3:39:47 PM
Event ID:      1111
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Description:
Driver Send To Microsoft OneNote 2010 Driver required for printer Send To OneNote 2010 is unknown. Contact the administrator to install the driver before you log in again.

Log Name:      System
Source:        Microsoft-Windows-TerminalServices-Printers
Date:          10/24/2013 3:39:46 PM
Event ID:      1111
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:     
Description:
Driver Snagit 11 Printer required for printer Snagit 11 is unknown. Contact the administrator to install the driver before you log in again.

Log Name:      System
Source:        Microsoft-Windows-TerminalServices-Printers
Date:          10/24/2013 3:39:45 PM
Event ID:      1111
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      
Description:
Driver PrimoPDF required for printer PrimoPDF is unknown. Contact the administrator to install the driver before you log in again.

Log Name:      System
Source:        Microsoft-Windows-TerminalServices-Printers
Date:          10/24/2013 3:39:31 PM
Event ID:      1111
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      
Description:
Driver Adobe PDF Converter required for printer Adobe PDF is unknown. Contact the administrator to install the driver before you log in again.

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Question by:weikiiro
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Author Comment

by:weikiiro
ID: 39664328
The drivers appear to be corrupting and its almost always the universal HP 64bit drivers that are corrupting.
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joharder earned 500 total points
ID: 39665894
Not quite sure why you have multiple HP x64 Universal drivers.  One can likely suffice.

As painful as this might be, remove all of the printer drivers and then re-add them.  Just to be absolutely sure you've removed all of them, do a printui /s and verify that all of the print drivers have been removed.  Then reboot the print server before re-adding the drivers.  Rather than re-adding the existing drivers, go to the respective web site and download the most recent driver.

If that doesn't fix it, you're looking at a registry cleanup.  Printer drivers are notorious for dumping lots of extraneous entries in the registry.  

Alternatively, replace the existing print server with a new one with new drivers.  This is likely the most foolproof way of ensuring that you won't be bringing forth bad drivers.
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