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ShoreTel handset pickup direct dial

Posted on 2013-11-21
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Last Modified: 2013-11-22
I am implementing a ShoreTel PBX phone system (version 13.3). Among other questions, one was how do I set a phone to act in such a way: the user picks up the handset, and it automatically dials/connects to an outside number. This is a public phone which dials a cab-type service.
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Question by:miworksIT
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getzjd earned 300 total points
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It is called "Delayed Ringdown"    Go to the user extension and scroll down towards the bottom of the page.   Select external number and the delay.  Should be all that is needed
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by:miworksIT
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Worked like a charm. Checked 'Delayed Ringdown', set it to an external number, with the ringdown delay as 0. Thanks!
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