ShoreTel handset pickup direct dial

I am implementing a ShoreTel PBX phone system (version 13.3). Among other questions, one was how do I set a phone to act in such a way: the user picks up the handset, and it automatically dials/connects to an outside number. This is a public phone which dials a cab-type service.
miworksITAsked:
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getzjdConnect With a Mentor Commented:
It is called "Delayed Ringdown"    Go to the user extension and scroll down towards the bottom of the page.   Select external number and the delay.  Should be all that is needed
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miworksITAuthor Commented:
Worked like a charm. Checked 'Delayed Ringdown', set it to an external number, with the ringdown delay as 0. Thanks!
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