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ShoreTel handset pickup direct dial

Posted on 2013-11-21
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Last Modified: 2013-11-22
I am implementing a ShoreTel PBX phone system (version 13.3). Among other questions, one was how do I set a phone to act in such a way: the user picks up the handset, and it automatically dials/connects to an outside number. This is a public phone which dials a cab-type service.
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Question by:miworksIT
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getzjd earned 300 total points
ID: 39669094
It is called "Delayed Ringdown"    Go to the user extension and scroll down towards the bottom of the page.   Select external number and the delay.  Should be all that is needed
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by:miworksIT
ID: 39669161
Worked like a charm. Checked 'Delayed Ringdown', set it to an external number, with the ringdown delay as 0. Thanks!
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