This is in continuation of the question at the link below:
I am taking an existing Help Desk built from scratch using MS Access as my database and MS Excel as the front end UI for the users. The intent is to provide users the capability to submit requests to the appropriate recipient based on table values. The most recent addition is a Module pertaining to requests to submit Customer Returns to the Returns Coordinator. This has been developed effectively; however, now I am trying to develop the functionality to have the Returns Coordinator return the request if it is deemed necessary.