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I need to recover admin rights to Numara Track-IT!

Posted on 2013-11-21
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Last Modified: 2013-11-30
My company recently terminated the IT director. I just discovered he was the only administrator. If I log into Track-IT I have ability to access, open and close tickets among other things but the administration console is grayed out. Does anyone know of a way I can recover the admin password or make myself an Admin within Track-it?
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Question by:Thor2923
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AccessGuy1763 earned 500 total points
ID: 39666195
I tried to look into the product, but it's not clear that it's even Access-based so I don't know that you'll get much assistance here.

The best I can do is tell you that Numara appears to have been bought out by BMC Software.  Here is a link:
http://www.bmc.com/products/track-it-help-desk-software/helpdesk-ticketing-system.html

I would go there and see if you can get support through them.
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by:Thor2923
ID: 39666219
thanks, I will head in that direction
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