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thanks, I will head in that direction
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My company recently terminated the IT director. I just discovered he was the only administrator. If I log into Track-IT I have ability to access, open and close tickets among other things but the administration console is grayed out. Does anyone know of a way I can recover the admin password or make myself an Admin within Track-it?
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My company recently terminated the IT director. I just discovered he was the only administrator. If I log into Track-IT I have ability to access, open and close tickets among other things but the administration console is grayed out. Does anyone know of a way I can recover the admin password or make myself an Admin within Track-it?

I need to recover admin rights to Numara Track-IT!

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