Solved

Students using OWA can not access our GAL on a specific Database

Posted on 2013-11-21
9
273 Views
Last Modified: 2014-01-14
WE have a 2010 exchange server that has 3 databases on it. Two of the database do not seem to have an issue accessing our GAL while using OWA. However one of the databases (Number two) which is for students seem to have an issue seeing the GAL. I might mention that the  third database is also part of the students. We have one test account that seems to be working fine which we have had for several years. Once we made a second test account and placed it on the 2nd database it can not see the GAL using OWA.
0
Comment
Question by:wcody
  • 5
  • 4
9 Comments
 
LVL 9

Expert Comment

by:Sean
ID: 39666122
I believe there are default OAB settings for each database. Make sure those are set under client settings tab of the database properties.
0
 

Author Comment

by:wcody
ID: 39666268
Zindel1 are you talking under the database drive? or is it in the Exchange Management Console. I do see a offline address book under Client access for the server configuration but that's it.
0
 
LVL 9

Expert Comment

by:Sean
ID: 39666281
no its in EMC under the database settings.

 In the console tree, navigate to Organization Configuration > Mailbox.
In the result pane, on the Database Management tab, select the database you want to configure.
In the action pane, under the database name, click Properties.

Select the client settings tab and make sure it has an offline address book assigned to it.
0
 

Author Comment

by:wcody
ID: 39666308
Ok thank I did that and it looks like the other ones do with the only offline one we have.
0
Wish Marketing would stop bothering you?

Is your marketing department constantly asking for new email signature updates? Are they requesting a different design for every department? Do they need yet another banner added? Don’t let it get you down! There is an easy way to manage all of these requests...

 
LVL 9

Expert Comment

by:Sean
ID: 39666328
If the others do and the one does not then that is the issue right there.
0
 

Author Comment

by:wcody
ID: 39666354
All databases have the proper one so that cant be it.
0
 
LVL 9

Expert Comment

by:Sean
ID: 39666368
I would check your settings of your GAL using powershell and make sure it isn't excluding the database.

Get-GlobalAddressList | FL

post the results here if you don't see anything. More or less i am just looking for the filter.
0
 

Author Comment

by:wcody
ID: 39666711
Ok Zindel1 I have never ran a powershell command, your saying run this exact command in a powershell window?
0
 
LVL 9

Accepted Solution

by:
Sean earned 500 total points
ID: 39666718
yes open exchange powershell...it will be in the exchange folder in the start menu and run that exact command. Just copy the results and paste them here.
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

"Migrate" an SMTP relay receive connector to a new server using info from an old server.
Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
how to add IIS SMTP to handle application/Scanner relays into office 365.

708 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now