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Internet Explorer Crashes When Browsing

Posted on 2013-11-21
7
5,347 Views
Last Modified: 2016-11-23
Hi everyone.

I know it's a shot in the dark, but a co-worker of mine keeps having his IE 11 crash when clicking links, browsing, etc. He is running Win 7 x64 SP1 on a Dell Precision M6600, current on all updates.

I have copied and pasted the event from the event log below. It's not much to go on, but I assume being able to repair system files with a windows disc might do the trick. It's a Dell laptop, so I'm having to try and locate a disc that will let me run the repair option. I tried using a Win 7 x64 SP1 disc that came with another machine, but I got an error message when trying to repair saying that it wasn't "compatible with this installation of Windows."

My solution for the time being: use Chrome ;)

I'm fairly stumped, because I haven't had this issue with IE on any other machines with a similar configuration.

Any help would be greatly appreciated.

Log Name:      Application
Source:        Application Error
Date:          11/21/2013 9:16:19 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      XXX
Description:
Faulting application name: IEXPLORE.EXE, version: 11.0.9600.16428, time stamp: 0x525b664c
Faulting module name: d3d9.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b7b3
Exception code: 0xc0000005
Fault offset: 0x00118820
Faulting process id: 0xce0
Faulting application start time: 0x01cee6cc8925ae8d
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\Windows\system32\d3d9.dll
Report Id: df01e98f-52bf-11e3-8f20-cc0efeefa3e2
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-11-21T15:16:19.000000000Z" />
    <EventRecordID>22140</EventRecordID>
    <Channel>Application</Channel>
    <Computer>XXX</Computer>
    <Security />
  </System>
  <EventData>
    <Data>IEXPLORE.EXE</Data>
    <Data>11.0.9600.16428</Data>
    <Data>525b664c</Data>
    <Data>d3d9.dll</Data>
    <Data>6.1.7601.17514</Data>
    <Data>4ce7b7b3</Data>
    <Data>c0000005</Data>
    <Data>00118820</Data>
    <Data>ce0</Data>
    <Data>01cee6cc8925ae8d</Data>
    <Data>C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE</Data>
    <Data>C:\Windows\system32\d3d9.dll</Data>
    <Data>df01e98f-52bf-11e3-8f20-cc0efeefa3e2</Data>
  </EventData>
</Event>
0
Comment
Question by:RoloTony
7 Comments
 
LVL 26

Accepted Solution

by:
pony10us earned 400 total points
ID: 39666094
d3d9.dll is part of DirectX.  Try re-installing. You may also want to take a look at this since some programs require a specific version of DirectX:  http://windows.microsoft.com/en-us/windows7/diagnosing-basic-problems-with-directx

You may also want to verify your video drivers are up to date.
0
 
LVL 9

Expert Comment

by:Sean
ID: 39666095
I would update the flash player and java. Sometimes those can cause issues. Also i would disable hardware acceleration on the flash player as this fixed this issue for a PC i was working on one time with this same issue.
0
 

Author Comment

by:RoloTony
ID: 39666182
Thank you both for the suggestions. I will get back to you with my results.
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 1

Assisted Solution

by:TechArtisan
TechArtisan earned 50 total points
ID: 39666189
*cough cough* Switch to Chrome or Firefox *cough*

But in all seriousness, I would roll back of IE (Or a complete uninstall, be sure you have another browser in order to re-download IE), do a restart, and then upgrade back to IE 11.  I have run into this issue before where nothing resolved it short of a complete re-image of the machine.
0
 
LVL 9

Expert Comment

by:Sean
ID: 39666199
I will second that motion for Firefox!
0
 
LVL 50

Assisted Solution

by:jcimarron
jcimarron earned 50 total points
ID: 39666890
RoloTony --
From a Command Prompt (as Administrator)  run SFC /SCANNOW
http://support.microsoft.com/kb/929833
That should fix corrupt or missing files.
0
 

Author Closing Comment

by:RoloTony
ID: 39666984
The Java and Flash versions were ok (though that wasn't a bad suggestion). I reinstalled DirectX and the graphics drivers. He hasn't reported any issues so far (fingers crossed).

Thanks for the help guys! I think this case is closed.
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

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