Internet Explorer Crashes When Browsing
Hi everyone.
I know it's a shot in the dark, but a co-worker of mine keeps having his IE 11 crash when clicking links, browsing, etc. He is running Win 7 x64 SP1 on a Dell Precision M6600, current on all updates.
I have copied and pasted the event from the event log below. It's not much to go on, but I assume being able to repair system files with a windows disc might do the trick. It's a Dell laptop, so I'm having to try and locate a disc that will let me run the repair option. I tried using a Win 7 x64 SP1 disc that came with another machine, but I got an error message when trying to repair saying that it wasn't "compatible with this installation of Windows."
My solution for the time being: use Chrome ;)
I'm fairly stumped, because I haven't had this issue with IE on any other machines with a similar configuration.
Any help would be greatly appreciated.
Log Name: Application
Source: Application Error
Date: 11/21/2013 9:16:19 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: XXX
Description:
Faulting application name: IEXPLORE.EXE, version: 11.0.9600.16428, time stamp: 0x525b664c
Faulting module name: d3d9.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b7b3
Exception code: 0xc0000005
Fault offset: 0x00118820
Faulting process id: 0xce0
Faulting application start time: 0x01cee6cc8925ae8d
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\Windows\system32\d3d9.d
Report Id: df01e98f-52bf-11e3-8f20-cc
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</Event
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000
<TimeCreated SystemTime="2013-11-21T15:
<EventRecordID>22140</Even
<Channel>Application</Chan
<Computer>XXX</Computer>
<Security />
</System>
<EventData>
<Data>IEXPLORE.EXE</Data>
<Data>11.0.9600.16428</Dat
<Data>525b664c</Data>
<Data>d3d9.dll</Data>
<Data>6.1.7601.17514</Data
<Data>4ce7b7b3</Data>
<Data>c0000005</Data>
<Data>00118820</Data>
<Data>ce0</Data>
<Data>01cee6cc8925ae8d</Da
<Data>C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE</Dat
<Data>C:\Windows\system32\
<Data>df01e98f-52bf-11e3-8
</EventData>
</Event>
I know it's a shot in the dark, but a co-worker of mine keeps having his IE 11 crash when clicking links, browsing, etc. He is running Win 7 x64 SP1 on a Dell Precision M6600, current on all updates.
I have copied and pasted the event from the event log below. It's not much to go on, but I assume being able to repair system files with a windows disc might do the trick. It's a Dell laptop, so I'm having to try and locate a disc that will let me run the repair option. I tried using a Win 7 x64 SP1 disc that came with another machine, but I got an error message when trying to repair saying that it wasn't "compatible with this installation of Windows."
My solution for the time being: use Chrome ;)
I'm fairly stumped, because I haven't had this issue with IE on any other machines with a similar configuration.
Any help would be greatly appreciated.
Log Name: Application
Source: Application Error
Date: 11/21/2013 9:16:19 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: XXX
Description:
Faulting application name: IEXPLORE.EXE, version: 11.0.9600.16428, time stamp: 0x525b664c
Faulting module name: d3d9.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b7b3
Exception code: 0xc0000005
Fault offset: 0x00118820
Faulting process id: 0xce0
Faulting application start time: 0x01cee6cc8925ae8d
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\Windows\system32\d3d9.d
Report Id: df01e98f-52bf-11e3-8f20-cc
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</Event
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000
<TimeCreated SystemTime="2013-11-21T15:
<EventRecordID>22140</Even
<Channel>Application</Chan
<Computer>XXX</Computer>
<Security />
</System>
<EventData>
<Data>IEXPLORE.EXE</Data>
<Data>11.0.9600.16428</Dat
<Data>525b664c</Data>
<Data>d3d9.dll</Data>
<Data>6.1.7601.17514</Data
<Data>4ce7b7b3</Data>
<Data>c0000005</Data>
<Data>00118820</Data>
<Data>ce0</Data>
<Data>01cee6cc8925ae8d</Da
<Data>C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE</Dat
<Data>C:\Windows\system32\
<Data>df01e98f-52bf-11e3-8
</EventData>
</Event>
ASKER CERTIFIED SOLUTION
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Sean
I would update the flash player and java. Sometimes those can cause issues. Also i would disable hardware acceleration on the flash player as this fixed this issue for a PC i was working on one time with this same issue.
ASKER
Thank you both for the suggestions. I will get back to you with my results.
SOLUTION
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I will second that motion for Firefox!
SOLUTION
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ASKER
The Java and Flash versions were ok (though that wasn't a bad suggestion). I reinstalled DirectX and the graphics drivers. He hasn't reported any issues so far (fingers crossed).
Thanks for the help guys! I think this case is closed.
Thanks for the help guys! I think this case is closed.