Tech or Treat! Write an article about your scariest tech disaster to win gadgets!Learn more

x
?
Solved

Excel error

Posted on 2013-11-21
1
Medium Priority
?
303 Views
Last Modified: 2013-12-06
I have a computer running Office 2010. Client will get an excel attachment, double click on it and get an error "file is corrupt and can not open". If I save document to desktop and try to open same error. If I open excel and browse to file it will open fine. Has anyone seen this error and found a fix? I have tried to run a repair of office. I also tried to run Microsoft fixit.
0
Comment
Question by:si-support
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 15

Accepted Solution

by:
unknown_routine earned 2000 total points
ID: 39666788
If I save document to desktop and try to open same error. If I open excel and browse to file it will open fine.

Above is the key.

If you open excel and browse to file, whatever version of Excel you have used will open the file.


If you save document to desktop and try to open then whatever  app which is chosen as a default Excel document  handler will open it.

I bet this client has or (had) other versions of Excel on his computer. You need to remove all other versions.


After you save the document right click and choose open with and then manually browse to the physical of the Excel app on the hard drive.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article helps those who get the 0xc004d307 error when trying to rearm (reset the license) Office 2013 in a Virtual Desktop Infrastructure (VDI) and/or those trying to prep the master image for Microsoft Key Management (KMS) activation. (i.e.- C…
Cancel future meetings from user mailboxes in Office 365 using Remove-CalendarEvents
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…
Do you want to know how to make a graph with Microsoft Access? First, create a query with the data for the chart. Then make a blank form and add a chart control. This video also shows how to change what data is displayed on the graph as well as form…

649 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question