Solved

Excel error

Posted on 2013-11-21
1
277 Views
Last Modified: 2013-12-06
I have a computer running Office 2010. Client will get an excel attachment, double click on it and get an error "file is corrupt and can not open". If I save document to desktop and try to open same error. If I open excel and browse to file it will open fine. Has anyone seen this error and found a fix? I have tried to run a repair of office. I also tried to run Microsoft fixit.
0
Comment
Question by:si-support
1 Comment
 
LVL 15

Accepted Solution

by:
unknown_routine earned 500 total points
ID: 39666788
If I save document to desktop and try to open same error. If I open excel and browse to file it will open fine.

Above is the key.

If you open excel and browse to file, whatever version of Excel you have used will open the file.


If you save document to desktop and try to open then whatever  app which is chosen as a default Excel document  handler will open it.

I bet this client has or (had) other versions of Excel on his computer. You need to remove all other versions.


After you save the document right click and choose open with and then manually browse to the physical of the Excel app on the hard drive.
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Office 2010 errors on install 8 31
Outlook not able to send emails with attachments greater than 3MB 9 88
Excel 2016 - Black cell borders 11 26
TSQL previous 5 23
PaperPort has a feature called the "Send To Bar". It provides a convenient, drag-and-drop interface for using other installed software, such as Microsoft Office. However, this article shows that the latest Office 2016 apps (installed with an Office …
This article will show you how to use shortcut menus in the Access run-time environment.
This video walks the viewer through the process of creating envelopes and labels, with multiple names and addresses. Navigate to the “Start Mail Merge” button in the Mailings tab: Follow the step-by-step process until asked to find the address doc…
The viewer will learn how to make their project stand out over others by learning how to change colors and shapes, add spaces, change directions, and add bullets to their charts.

919 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now