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Excel error

I have a computer running Office 2010. Client will get an excel attachment, double click on it and get an error "file is corrupt and can not open". If I save document to desktop and try to open same error. If I open excel and browse to file it will open fine. Has anyone seen this error and found a fix? I have tried to run a repair of office. I also tried to run Microsoft fixit.
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si-support
Asked:
si-support
1 Solution
 
unknown_routineCommented:
If I save document to desktop and try to open same error. If I open excel and browse to file it will open fine.

Above is the key.

If you open excel and browse to file, whatever version of Excel you have used will open the file.


If you save document to desktop and try to open then whatever  app which is chosen as a default Excel document  handler will open it.

I bet this client has or (had) other versions of Excel on his computer. You need to remove all other versions.


After you save the document right click and choose open with and then manually browse to the physical of the Excel app on the hard drive.
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