adobe ai wont display resizing textboxes in toobar when an image is clicked

one one machine no matter what I click it displays the length and width textboxes in the toolbar. On this other machine it displays them for shapes, type,  but not images, why?
glenn_rAsked:
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Sigurdur ArmannssonConnect With a Mentor Designer Commented:
Could you rephrase this question a bit, please?
I am trying to figure out the problem.

Two computers.
Running Adobe Illustrator (ai)

Machine 1:
Object is a textbox?
The Control Panel at top shows the size, w and h.

Machine 2:
Object is a textbox?
"Displays them for shapes, type, but not images" I am not getting this part.

Could you post screenshots of the difference?
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glenn_rAuthor Commented:
ya when I select images on this one machine its does not display the width and height fields at top of screen. See attached screenshot.
curts-ai-not-showing-width-x-len.png
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Sigurdur ArmannssonDesigner Commented:
Ok, thanks.

The only way I can make the fields disappear is to double click an image so it goes into isolation mode (gray bar above the window indicates this).

If that is not the case I would recommend that you delete the preference file for Illustrator. That makes it go to factory settings and everything should be normal.

A possible reason could also be that a third party plug in would make Illustrator do this (what are the symbols on the top of your screenshot?)

Do you need help with removing the prefs?
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glenn_rAuthor Commented:
yes how do you remove prefs?
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Sigurdur ArmannssonDesigner Commented:
It's seems on the image you uploaded that you are on a pc.

It's described here: http://www.illustratorhints.com/2010/05/delete-preferences-file/

On the PC, C:\Documents and Settings\your_username\Application Data\Adobe\Adobe Illustrator CS# Settings\ Or something close to that, based on your version of Windows.
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