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server warranty
When you purchase a physical server - in what format does the warranty come in? I.e. what will the warranty detail? I am new to server purchases but we are looking into warranty of all physical servers - can anyone elaborate on the risks of messing up your warranty or not having any warranty on your server? Sorry to sound naive but nothing I have been involved with before. Do you typically have warranty for the lifecycle of the server - i.e. if you anticipate it will be in operation for say 6 years, do you need cover for those 6 years.
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andyalder
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ASKER
Is this a written document? I.e. if I ask our IT for evidence of warranty or service maintenance agreements - how long is left on them etc, in what format would they be able to provide that in?
ASKER
And what does the service maintenance agreement do that warranty doesnt, if the server goes bang. What sort of annual costs are involved with say a single physical server?
Warranty usually covers the parts. If you have a HDD down they will send you a new one but it can take "X" days. The Service adds the labor and specifies how long they will take to repair. Both Warranty and Service are written documents.
ASKER
So is the service maintenance agreement something you have with your internal IT or IT support, or the 3rd party who supplied the hardware?
ASKER
And what is the risk in running server hardware no longer under warranty? How does having a service maintenance agreement mitigate the risk on the hardware no longer being under warranty? Can you explain?
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