?
Solved

Meeting requests sent but not received

Posted on 2013-11-22
5
Medium Priority
?
993 Views
Last Modified: 2013-11-28
One of my users experiences a strange behaviour with his exchange 2010 account. When he invites another user within the same organisation/same server, the invite is shown as sent but the recipient never actually received it. To make sure it wasn't linked to his outlook profile, we did the same test using his OWA account. Same result. The meeting is created in his calendar, the meeting request is shown as sent.

There's no problem with emails. All emails he send are correctly received.
0
Comment
Question by:dflasse
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
5 Comments
 
LVL 9

Expert Comment

by:Ahmed786
ID: 39668666
IS this behaviour with all the users ? (i mean all users in your organization is unable to send invitation ) ?

If its only for single user, then
1> is he sending invitation to user in the same organization ?
2> is he tried sending invitation to other users within organization ?
3> is mails sending to users are fine ?
4> Is this behaviour the first time ?
0
 
LVL 9

Expert Comment

by:Mahesh Sharma
ID: 39668688
** Check in message tracking logs

** Open up meeting -> Go to scheduling assistant -> Just before name of Attendees , these      is a check box -> this should be checked
0
 

Author Comment

by:dflasse
ID: 39668802
@Ahmed:
Only one single user is concerned. Same behaviour with same user on different computer and in OWA

1>Yes. Internal invitations
2>No. Will try.
3>mails sending are fine. Totally normal behaviour
4>this is a quite new user. His account has been created a few weeks back. It's difficult to say if it's band new or if he only noticed it recently.

@Mks
The logs show the meeting request has been sent even though the recipient did not receive it
Will check the check box. That would be a first if it happened to be the reason
0
 
LVL 9

Accepted Solution

by:
Ahmed786 earned 2000 total points
ID: 39668948
1> IF the user is unable to send meeting request to only one user then 100% the problem is with recipient, so in this case user may get NDR or may not.

2> IF the user is unable to send meeting request to other recipeints aswell, then most probabely if this is new user then you can try to recreate his profile and check and also you can try below command on his machine.

1. Close Outlook.
2. Go to Start, Run and enter: outlook.exe /cleanrules
3. That starts Outlook
4. Close Outlook again
5. Go to Start, Run and enter: outlook.exe /cleanserverrules

3> You can also try same command on recipeint machine if he is unable to take meeting request from any of the users in your organization.

4> For testing you can send a test meeting from user to itself and check he himself receieves or not.
0
 

Author Closing Comment

by:dflasse
ID: 39682977
It happens that the problem was with the test recipient. The other tested recipients had designated assistants and the meeting request were not in their own mailboxes
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Suggested Courses
Course of the Month14 days, 4 hours left to enroll

800 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question