• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 324
  • Last Modified:

SBS Remote Web Access

Hi all I am trying to setup remote web access and found an article saying that I need to run Connect to the Internet first on the console. (My SBS can already connect to the internet)

However whenever I run this I get the following error Message

Internet connection is incomplete

Cannot configure Routing and remote Access (RRAS) restart the rras service and then try again or run the fix my network wizard.

I have tried both of the solutions but no luck

John
0
pepps11976
Asked:
pepps11976
  • 4
  • 3
  • 2
  • +1
1 Solution
 
George-Commented:
Did you run all the wizards in order?  SBS REALLY likes you to run the wizards.

 Have you trined the "fix my network" wizard?
0
 
pepps11976Author Commented:
yes I have run the fix my network wizard

john
0
 
George-Commented:
Is the RRAS service running?
0
Cloud Class® Course: CompTIA Healthcare IT Tech

This course will help prep you to earn the CompTIA Healthcare IT Technician certification showing that you have the knowledge and skills needed to succeed in installing, managing, and troubleshooting IT systems in medical and clinical settings.

 
pepps11976Author Commented:
Yes it is running
0
 
George-Commented:
Anything appear in Event Viewer when it fails?
0
 
pepps11976Author Commented:
Nothing whatsoever
0
 
Larry Struckmeyer MVPCommented:
Hi:

Some generic questions:

What version of SBS?

Have you run the SBS BPA... if not, please do so and fix everything it finds.

Using this link as a guide, what errors do you see in any of the appropriate log files?  Hint:  rename/relocate the most recently dated ones and run the wizards again to get a fresh copy.  If any of the others change dates to "current", do it all again until you get a fresh copy of all log files, then examine them for clues.

http://blogs.technet.com/b/sbs/archive/2008/10/01/key-small-business-server-2008-log-files.aspx

What ports are forwarded from the edge device (router/firewall) to the IP of the SBS?

How many network adapters (nics) are active in the SBS.  There should be only one, all others should be disabled, preferably in the system's BIOS.

What third party programs are installed?  In particular any consumer level AV software that tries to protect you from the internet?  In this regard, Start - msconfig - stop all third party services and all in startup, reboot and try again.

What specific errors are in the event logs of the SBS that relate to this?
0
 
pepps11976Author Commented:
Just a thought I have noticed that SP1 is not installed on the SBS 2011 Standard R2

Could this be the issue?

John
0
 
Larry Struckmeyer MVPCommented:
Could not hurt to be current with patches and updates, but RWA worked out of the box.  Have a look at the questions I posted above.
0
 
Cris HannaCommented:
As fl_flyfishing points out...RWA normally works straight out of the box assuming that networking is setup correctly.

in addition to all of fl_flyfishing's questions which we need to know to help sort this out, we also need you to do the following:
a) Open a command prompt on the server
b) type the following :   ipconfig /all > c:\temp\ipconfig.txt

Then open that ipconfig.txt file and copy and paste the results here or attach the file.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Upgrade your Question Security!

Your question, your audience. Choose who sees your identity—and your question—with question security.

  • 4
  • 3
  • 2
  • +1
Tackle projects and never again get stuck behind a technical roadblock.
Join Now