Windows Storage Server 2012 issues

We are running a Dell NX3200 NAS (Windows Storage Server 2012).  It has been in operation for a few weeks, but we started having major issues yesterday.  Three times in the past 24 hours,but we cannot remote into it via RDC, logmein, etc.  Also, all users lose access to their file shares.  However, we can ping the server.  After a hard reset, services are restored for a while.  I don't see anything in the Event Viewer that would indicate what is causing this.  Any ideas where to troubleshoot next?
shannon_adamsAsked:
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Seth SimmonsConnect With a Mentor Sr. Systems AdministratorCommented:
it will show you all hardware status and point out any problems
you can look at the hardware/esm logs for any issues like memory or disk
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Nick RhodeIT DirectorCommented:
AV or Firewall?
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Seth SimmonsSr. Systems AdministratorCommented:
have you looked at the life cycle controller when this happens for any hardware issues?
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shannon_adamsAuthor Commented:
Firewall is off.  I am running same AV on many other servers and don't have this issue.  I am not sure what or where to look for the life cycle controller.
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Seth SimmonsSr. Systems AdministratorCommented:
is open manage installed?
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shannon_adamsAuthor Commented:
Unless it came preinstalled, it is not.
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shannon_adamsAuthor Commented:
I appreciate the suggestion to install open manage, but what will installing it do for me in relation to resolving the reported problem?
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