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Windows Storage Server 2012 issues

Posted on 2013-11-22
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Last Modified: 2016-11-23
We are running a Dell NX3200 NAS (Windows Storage Server 2012).  It has been in operation for a few weeks, but we started having major issues yesterday.  Three times in the past 24 hours,but we cannot remote into it via RDC, logmein, etc.  Also, all users lose access to their file shares.  However, we can ping the server.  After a hard reset, services are restored for a while.  I don't see anything in the Event Viewer that would indicate what is causing this.  Any ideas where to troubleshoot next?
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Question by:shannon_adams
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by:Nick Rhode
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AV or Firewall?
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by:Seth Simmons
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have you looked at the life cycle controller when this happens for any hardware issues?
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by:shannon_adams
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Firewall is off.  I am running same AV on many other servers and don't have this issue.  I am not sure what or where to look for the life cycle controller.
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by:Seth Simmons
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is open manage installed?
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by:shannon_adams
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Unless it came preinstalled, it is not.
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by:Seth Simmons
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by:shannon_adams
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I appreciate the suggestion to install open manage, but what will installing it do for me in relation to resolving the reported problem?
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Seth Simmons earned 500 total points
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it will show you all hardware status and point out any problems
you can look at the hardware/esm logs for any issues like memory or disk
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