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Mail to recipient - no email program

Posted on 2013-11-22
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Last Modified: 2013-12-08
I am running Windows 8.1 with Outlook 2013 and Exchange online via an Office 365 subscription.
If I right click a file, select send to and mail recipient I get the following (well known!) error.

"These files can't be emails because there's no email program on this computer"

Outlook 2013 is installed
Under default programs
     Set default programs
            Outlook has been selected as default
            Mail has two possible default check boxes  MAILTO and MS-MAIL. MAILTO is not
            selected as it is associated with outlook and MS-MAIL is associated with mail
Under associate a file type or protocol with a specific program
            Protocols
                 MAILTO    URL:MailTo Protocol       Outlook(Desktop)

This is a retail copy of Office 2013 Professional which, in their infinite wisdom, Microsoft only allow as click to run. In Office 2010 and before this problem existed and was fixed by using MSI installation but I have been informed that no MSI installer exists for Office 2013.

Any help on this would be greatly appreciated!
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Question by:wsmyth
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LVL 18

Expert Comment

by:Steven Harris
ID: 39669195
Have you tried using the Evaluation copy and registering with your key?
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Author Comment

by:wsmyth
ID: 39669225
Yes, I have tried and the evaluation copy will not accept my key.
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LVL 18

Expert Comment

by:Steven Harris
ID: 39669248
It was worth a try.  I actually installed using the ISO from TechNet and I have had no issues to date.
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Author Comment

by:wsmyth
ID: 39669268
The technet copy was the direction I took but as I said the key failed. I am downloading another copy to retest. I think I will enter the trial key first and then customer key
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LVL 18

Expert Comment

by:Steven Harris
ID: 39669299
That is odd...

I ran the TechNet version (and license) for sometime before purchasing the full license.  After I received my key, I went in through Add/Remove Programs to change the key.
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Author Comment

by:wsmyth
ID: 39669548
As a test I removed MS Office 2013, rebooted and installed TechNet Eval copy along with trial license key. I am getting the same problem so it looks like the click to run element my be a red herring and problem lies elsewhere.
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Accepted Solution

by:
wsmyth earned 0 total points
ID: 39692314
I installed the customers click to run Office 2013 Professional and resolved the problem by manually creating a new send to function. Please see

http://support.microsoft.com/kb/234487

The kb relates to controlling the type of email ie text/html but it also resolved my problem.
Thanks for the suggestions but I have managed to resolve this issue myself
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Author Closing Comment

by:wsmyth
ID: 39704053
In the absence of anything better it worked!
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