Mail to recipient - no email program
I am running Windows 8.1 with Outlook 2013 and Exchange online via an Office 365 subscription.
If I right click a file, select send to and mail recipient I get the following (well known!) error.
"These files can't be emails because there's no email program on this computer"
Outlook 2013 is installed
Under default programs
Set default programs
Outlook has been selected as default
Mail has two possible default check boxes MAILTO and MS-MAIL. MAILTO is not
selected as it is associated with outlook and MS-MAIL is associated with mail
Under associate a file type or protocol with a specific program
Protocols
MAILTO URL:MailTo Protocol Outlook(Desktop)
This is a retail copy of Office 2013 Professional which, in their infinite wisdom, Microsoft only allow as click to run. In Office 2010 and before this problem existed and was fixed by using MSI installation but I have been informed that no MSI installer exists for Office 2013.
Any help on this would be greatly appreciated!
If I right click a file, select send to and mail recipient I get the following (well known!) error.
"These files can't be emails because there's no email program on this computer"
Outlook 2013 is installed
Under default programs
Set default programs
Outlook has been selected as default
Mail has two possible default check boxes MAILTO and MS-MAIL. MAILTO is not
selected as it is associated with outlook and MS-MAIL is associated with mail
Under associate a file type or protocol with a specific program
Protocols
MAILTO URL:MailTo Protocol Outlook(Desktop)
This is a retail copy of Office 2013 Professional which, in their infinite wisdom, Microsoft only allow as click to run. In Office 2010 and before this problem existed and was fixed by using MSI installation but I have been informed that no MSI installer exists for Office 2013.
Any help on this would be greatly appreciated!
Steven Harris
Have you tried using the Evaluation copy and registering with your key?
ASKER
Yes, I have tried and the evaluation copy will not accept my key.
It was worth a try. I actually installed using the ISO from TechNet and I have had no issues to date.
ASKER
The technet copy was the direction I took but as I said the key failed. I am downloading another copy to retest. I think I will enter the trial key first and then customer key
That is odd...
I ran the TechNet version (and license) for sometime before purchasing the full license. After I received my key, I went in through Add/Remove Programs to change the key.
I ran the TechNet version (and license) for sometime before purchasing the full license. After I received my key, I went in through Add/Remove Programs to change the key.
ASKER
As a test I removed MS Office 2013, rebooted and installed TechNet Eval copy along with trial license key. I am getting the same problem so it looks like the click to run element my be a red herring and problem lies elsewhere.
ASKER CERTIFIED SOLUTION
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ASKER
In the absence of anything better it worked!