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Gabled webpages and corrupted downloads

Posted on 2013-11-22
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Last Modified: 2014-05-28
I have a user who receives garbled web pages when browsing the internet using IE.  In addition, whenever software (updates, installs, etc) are downloaded from internet using IE, the file is corrupted and is unable to run.


Below is an example of a webpage, in this case www.microsoft.com.  It appears that the CSS is not fully downloaded or rendered before the content is displayed
Example of garbled webpage using IE
Below is an example of a message received when downloading software from the internet using IE
Example of error when downloading software from internet using IE
The issue is some what random.  In some instances the page will correctly render, at other times the same page may not.  Refreshing the page tends to complete the page.  It is almost as if the data stream is interrupted before the download can complete.

This happens regardless of the network the user is connected to and happens on both wired and wireless connections.

Here's what I have done so far to troubleshoot..

Updated network drivers on the computer, both NIC and WiFi adaptor
Disabled IPV6 on all connections
Cleared the browser cache
Upgraded from IE9 to IE10
Deleted and recreated the users profile

I'm not exactly sure if this is a software or hardware issue.

Any thoughts?

Thanks!
Tom
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Question by:silsuba
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Expert Comment

by:*** Hopeleonie ***
ID: 39669428
1) Can you try IE 11?
http://windows.microsoft.com/en-us/internet-explorer/ie-11-worldwide-languages

2) Reset IE

3) Update Java, Flash and other stuff
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Author Comment

by:silsuba
ID: 39669474
Neglected to list...  I have applied Windows, Flash, Java and Video drivers updates.

The problem has persisted across and upgrade from IE9 to IE10, so I am not confident that an upgrade to IE11 would resolve the problem.

I will reset IE and report back
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LVL 50

Expert Comment

by:jcimarron
ID: 39669999
silsuba-
Try a System Restore to a time before the problem started.

Did the "Learn More" link in the download message offer anything?

I think I would run a Repair Install since you have what may be two separate issues.

http://www.sevenforums.com/tutorials/3413-repair-install.html
This should not affect personal data or installed programs other than IE which will revert to IE8 or IE9 (which of course can be updated).  But a backup first never hurts.

Normally I would suspect compatibility problems when a webpage renders like that, but it seems you have the problem with both IE 9 and IE 10.
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Author Comment

by:silsuba
ID: 39721632
Restore did not resolve.   Running a repair install is not possible at this time, however will consider it if the opportunity presents itself.   The limitation here is the user availability.
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Accepted Solution

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silsuba earned 0 total points
ID: 40087222
Gave up and gave the user a new computer.  Seemed to be related to the Dell Inspirion 5500 series as other users had the same issue.
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Author Closing Comment

by:silsuba
ID: 40095111
No solution was offered by experts.  Chose to simply replace the users computer with a different model.
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