Solved

HP Officejet Scanner

Posted on 2013-11-22
3
347 Views
Last Modified: 2013-12-02
Hi, We have several HP Officejet 4620 multifunction devices on our Windows SBS domain with windows 7 clients. Some are on the WLAN and some connected to the local client via USB. All have the latest firmware available from HP installed, and were installed with the latest full featured driver available from the HP website.

Periodically and randomly, any one of them will not be able to scan to the computer due to a failure of communication between the printer and the HP software on the computer, this is always after the printer has gone dark and has been in what I suppose is a sleep mode, usually first thing in the mornings. If the printer is woken up by pressing any one of the buttons on the console, after two or three minutes the communication is restored and scanning to the PC is possible. This happens regardless of whether scanning is initiated on the printer console or in the HP Scan utility on the computer.

At first, all of the printers were on the wireless network, not using the USB connection. I thought the issue was most likely related to the wireless connection so I converted some of them to USB and disconnected them from the WLAN. It turns out the connection method does not seem to matter, the issue also occurs via USB.

I double checked that all of the latest software, updates and firmware are installed. The computers themselves do not go to sleep or get turned off at night. The screen goes dark after inactivity, but the PC remains on.

Any suggestions to resolve this? Thanks!
0
Comment
Question by:westone
3 Comments
 
LVL 19

Expert Comment

by:Rob Hutchinson
ID: 39669632
Think that this is a common problem with these type printers--with varied possible solutions. I know here at work we have had the same issues with varying results( meaning no consistant exact solution).

Googled and found an HP help article here:
Printer Does Not Maintain Wireless Connection

Actual URL if it will work:
Printer Does Not Maintain Wireless Connection
0
 
LVL 10

Accepted Solution

by:
tmoore1962 earned 500 total points
ID: 39669777
use either the console on unit or web interface to disable the power management (sleep mode) on the printer
0
 

Author Comment

by:westone
ID: 39690763
Okay the problem appears to be resolved by setting the sleep schedule on the printer. This problem was not related to the wireless connection as it was occurring on wireless and USB connected printers. Thanks for the help.
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question