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Outlook 2013 People Pane not displaying emails

Posted on 2013-11-22
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Last Modified: 2014-06-26
When I had Outlook 2010 installed the People Pane would display received email list from the selected user in the message list.  This is not happening in 2013 what am I doing wrong?
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Question by:garycsc
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11 Comments
 
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John Hurst earned 500 total points
ID: 39669835
In Outlook 2013, click the arrow in the People Pane UP.   See below:

Outlook-2013-People-Pane
.. Thinkpads_User
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Author Comment

by:garycsc
ID: 39670352
Peopleb Pane still no emails
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LVL 94

Expert Comment

by:John Hurst
ID: 39670380
You have the email open, I was using the Preview Pane.

Try using the Preview Pane to see if you can see the UP arrow to expand the list.

It seems to work either way for me and my Outlook 2010 machine and Outlook 2013 machine work the same way.

Try repairing Office to see if that helps. Control Panel, Programs and Features, click on Office and then choose repair. Do a full repair.

.... Thinkpads_User
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Author Comment

by:garycsc
ID: 39670528
IF you see the text it says "Raymond Davis No Items", I have lot's of email from him.  This was done in Preview.
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LVL 94

Expert Comment

by:John Hurst
ID: 39670534
Try Office Repair (as suggested above) to see if that helps.

.... Thinkpads_User
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Author Comment

by:garycsc
ID: 39675201
Ran office repair - no change, only picture icons show
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LVL 94

Expert Comment

by:John Hurst
ID: 39675224
I am not sure at this point. I have Office 365 (Office 2013) Home Premium. This includes Word, Excel, PowerPoint, Access, Publisher, Outlook, One Note and some other stuff.

If this is what you have, then the next step would be to do a full uninstall, restart and re-install.

I might suggest a PST repair, but I do not think that is where the problem lies.

.... Thinkpads_User
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Author Comment

by:garycsc
ID: 39684354
Look's like no solution
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LVL 94

Expert Comment

by:John Hurst
ID: 39684363
Did you try a complete reinstall?  People pane works fine on my two Outlook 2013 machines - one Windows 7 and one Windows 8.

... Thinkpads_User
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Author Comment

by:garycsc
ID: 39685431
I have it installed on 14 training room PC's Win 8 pro with outlook 2013. I can see photo icon that's all.  I'm thinking there is a setting I'm missing.
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LVL 94

Expert Comment

by:John Hurst
ID: 39685490
Look in Outlook, Options, People. I have everything in Online Status and Photographs unchecked (the top one is greyed out).

Are you sure in the bar beside the People Pane which I see in my snapshot and which I see in your snapshot does not work?  

The feature is there, so I don't know why 14 machines would all fail to work properly.

... Thinkpads_User
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