after Windows 8 auto update, IE 10 is hanging a lot
Posted on 2013-11-22
The boss's windows 8 laptop has been working fine for almost 3 months.
About a week ago IE 10 started hanging on most hyperlinks. For a week he tried to fix things himself then finally called me.
After much troubleshooting, I reverted to a two week old restore point from 11/6/2013. It finally rebooted into a system where IE 10 worked fine. (The system restore took over an hour !!)
I then ran a windows update (another 40 minutes) and rebooted. Afterwards IE 10 hangs a lot.
I then viewed automatic updates and uninstalled the windows updates (leaving the office 2013 updates etc unchanged.) I rebooted and the IE 10 was still sick.
Now, for the second time, I am now reverting to the 11/6/2013 restore point because the boss really needs a working system. Afterwards, I will disable automatic update until I figure out what the heck is going wrong.
Does anybody have any ideas?
---- The following are not very useful, so you can ignore them ----------------
In my initial research before any corrective actions, I discovered:
1) He could not delete any file on our sbs2003 server. The error message would be
"The action cannot be completed because the file is open"
I fixed that by disabling caching of thumbnails and rebooting. That did NOT fix the IE 10 problems.
2) When using Internet Explorer 10, many websites did not work right. He would click on a hyperlink and IE10 would hang.
I had to use Task Manager to kill IE10.
Rebooting did not fix the problem.
Using compatibility mode did not fix the problem.
IE10 Tools > advanced > Reset did not fix the problem.
I tried waiting patiently in hopes that the "hang" was really just a very slow computer. After 15 minutes I had to kill IE10.
I even tried installing Chrome and Firefox. IE 10 would hang for both products as soon as I clicked on "Download Now".
------- after the first reversion to 11/6/13 restore point, I was successfully able to install firefox using IE 10. When IE10 got broken again, Firefox continued to work. In other words, the IE 10 would hang when trying to go to the websites, but Firefox would get there without any trouble.