For the last 10 years, we've used VNC's single-click as a spontaneous way to support our internal & external XP users. It was great! The user clicked our "HelpMeNow.EXE" , picked a rep, and it worked!
Though we've upgraded to the latest VNC single click, sadly, it doesn't support Windows 7 well if UAC is enabled: it goes into view-only mode and I can't control anything. I then have to start telling the user what to click. It's very frustrating.
Are there any free and similar solutions for the cheap-IT guy to do spontaneous support? (XP, Win7)