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How Open is Mitel

Posted on 2013-11-22
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Last Modified: 2013-11-25
Before I joined this company, they replaced two Avaya Definity systems with a Mitel 3000.  When I was speaking to a Mitel rep, he told me that Mitel was really a software company and didn't care if you bought a Mitel box, or if was a Sun, or an HP, or whatever.  He made a similar claim about handsets.

One of my tasks is to dispose of the Avaya systems, the two PBXs and about 180 handsets (digital and IP).  My question is, will an Avaya 4606 or 4612 IP handset play nicely with a Mitel 3000?
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Question by:ITHastings
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by:Nathan P
Nathan P earned 2000 total points
ID: 39670274
Mitel is one of the most open VoIP providers, so yes, most other IP phones will play relatively nice with it.

The difficulty is going to be in programming the extra buttons on the devices correctly.
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by:ITHastings
ID: 39674997
Is there a source of documentation for doing basic phone setup and for possibly programming the extra buttons?

At this point, just dial-tone would be great.
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Nathan P earned 2000 total points
ID: 39675203
Mitel or the representative that is going to sell you Mitel should be able to provide it.

They will have access to the programming documents.  I don't think Mitel just provides them to anyone who visits their website.

You could contact them directly for an answer:  http://www.mitel.com/services-support/maintain-manage-services/software-assurance-support/
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