Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Convert Office 365 to Office 2013 – How?

Posted on 2013-11-22
5
Medium Priority
?
2,170 Views
Last Modified: 2014-04-03
I have a user who has installed Office 365 (I believe the home edition). They use SalesForce and they have been told they need to have a full version of Office 2013 (it does not support OFfice 365).
It’s my job to do it and being that all the applications are basically the same, is there an easy way to switch over the licencing?

There are multiple email accounts on this particular PC and it would be a real pain to have to reinstall them all again.

This is on a Windows 7 PC

Thanks in advance.
0
Comment
Question by:afflik1923
  • 3
5 Comments
 
LVL 44

Accepted Solution

by:
Vasil Michev (MVP) earned 1000 total points
ID: 39670563
They use different licensing methods, the official answer from MS support is that you have to remove the old version first and then install the new one. You can refer to this article for the uninstall process:

http://support.microsoft.com/kb/2739501/en-us
0
 

Author Comment

by:afflik1923
ID: 39670591
Is there a way to uninstall and retain the profile information in Outlook etc. They have about 6 accounts and a mix of exchange, POP and IMAP and lots of customisation.

Real pain!

Also while that link shows how to uninstall and reinstall, I can't see where it says you have to do this to change version.
Is there a link to this?
Thanks
0
 
LVL 12

Assisted Solution

by:mlongoh
mlongoh earned 1000 total points
ID: 39690298
You should be able to backup each exchange profile, and then restore it after the perpetual license version (what you're calling a full version) of Office 2013 is installed.  If you browse in regedit to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Profiles, you'll see a key for each mail profile for the logged on user (most users only have one, and the default name is Outlook).  You can export this key, remove Office 365, install Office 2013, and then re-import the key (if the key doesn't survive the software change).

It would not surprise me if the profile is retained even after the software is removed.
0
 

Author Comment

by:afflik1923
ID: 39727370
OK thanks. Will update on this soon.
0
 

Author Closing Comment

by:afflik1923
ID: 39975016
Thanks
0

Featured Post

New feature and membership benefit!

New feature! Upgrade and increase expert visibility of your issues with Priority Questions.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We live in a world of interfaces like the one in the title picture. VBA also allows to use interfaces which offers a lot of possibilities. This article describes how to use interfaces in VBA and how to work around their bugs.
The core idea of this article is to make you acquainted with the best way in which you can export Exchange mailbox to PST format.
In this video I am going to show you how to back up and restore Office 365 mailboxes using CodeTwo Backup for Office 365. Learn more about the tool used in this video here: http://www.codetwo.com/backup-for-office-365/ (http://www.codetwo.com/ba…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

877 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question