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Need help with long-standing event 9875 on Exchange 2010

Hi Experts - I need some help with a nagging exchange issue that has been on my plate for a while now. I see event ID 9875 being logged on the exchange server many times daily. I've narrowed it down to 5 different unique events which all look like this:

Unexpected error "DOC_TOO_HUGE: There are not enough resources to process the document or row" occurred while indexing document.
Mailbox Database: 2010_DB2
Folder ID: 1-8121
Message ID: 1-40895D5C
Document ID: 3512786
Error Code: 0x8004364a

I've researched this a bunch and the best article I can find with a fix is here:

http://blogs.utexas.edu/glenmark/2012/06/14/troubleshooting-doc_too_huge-errors-in-exchange-content-indexing/

His solution sounds logical but sure enough when I go to search the output file I can't find the folders referenced in the errors. This is where I got stuck the last time I took a shot at this error and where I remain. I've also gone into detail regarding RU2 being installed correctly, have the right filter pack installed, and I'm on the most recent version of Exchange 2010 as of yesterday. I've confirmed its not an Outlook Add-on or Plug-In, have migrated the user mailboxes in question, recreated user profiles...you name it. Most of the articles I've seen say the issue will be fixed with a SP but that hasn't happened.

I'm wide open to suggestion and thankful for any tips!

ASKER CERTIFIED SOLUTION

Loyall

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ASKER

I did see that thread earlier, it advises me to use the same process as in the article I linked. Unfortunately it didn't work for me, I don't see the cited events in the exported logs so can't search for the actual messages.

First Last

ASKER

Anyone else want to weigh in on this? I tried migrating the user mailboxes with the error in question and still get it.

colin_Paul

Try renew Microsoft Office Filter Pack from RTM to SP1 version.

http://www.microsoft.com/download/en/details.aspx?id=26604

Just download it and run.

Thanks
Colin paul

Reference - http://social.technet.microsoft.com/Forums/exchange/en-US/7593edf7-6ea6-4555-ae68-29c6c11dc322/exchagne-error?forum=exchangesvradminlegacy

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ASKER

Hi Colin

That was the most common suggestion for this problem and among the first I tried, no luck there but thank you for the suggestion.

Rodney Barnhardt

Have you checked you available disk space, particularly in the CAS\HUB server operating system drive? We ran into a problem about a month ago, and the ActiveSync logs had consumed a lot of space on the drive, which gave us resource availability errors.

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ASKER

Yes, general system health (aside from this issue) is very good on both Exchange servers.

GarethABC

Did anyone ever find a solution to this?
I have Exchange 2010 with SP3 on and an still getting this error.