The name could not be matched to a name in the address list...

Hello,

We are running a Windows 2003 SBS.  (It has recently been replaced with an SBS2011, however I need to retrieve mailbox data for one of the users).

When I attempt to create an Outlook profile on a client workstation, I receive the following error:

"The name could not be matched to a name in the address list"

I've confirmed that the account is present and functional.  I am also able to access the mailbox via OWA on the server.  

I've tested with a different user's profile.  All other work with no problems.

Any thoughts?  I just need to export the contents of Inbox/Sent Items/Contacts.  I don't suppose there is a way to do that directly on the server direct to PST?

Thanks in advance.

Regards,
Real-Timer
realtimerAsked:
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donnkConnect With a Mentor Commented:
above is good idea, also you can give yourself permission on the mailbox then add it to your own outlook profile.

its in account settings, advanced 2nd tab.
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Shreedhar EtteConnect With a Mentor Commented:
Make user is not hidden from the address list.

Please refer attched snapshot.
hide.PNG
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realtimerAuthor Commented:
Yup.  That's what it was.  Thanks!!
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