Solved

Sharp Copier Issue

Posted on 2013-11-22
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Last Modified: 2013-12-09
So we've had numerous issues with this Sharp copier (Model Sharp MX-3140N), and we've been able to resolve most by using wireless instead of hard-wired; however, there is one person left with a local issue it appears to be. He's able to print, but the page comes out as just "@PJL"... I manually removed some of the drivers by using printui /s /t2 in cmd.exe, and I tried an MX-2160 driver which yielded a print page displaying "@P" (without the JL)... As of now, we have him printing via a share with the MX-2160 driver, and that's working somehow, but he's still unable to print properly from his machine.

Please advise.

-Aaron M.
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Question by:Amoayed
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Expert Comment

by:wyliecoyoteuk
ID: 39681922
Well here are a few things to do:
In the printer properties>advanced tab, set spooling to "start printing after the last page has spooled"
Untick "enable advanced printing features"

In the ports tab, make sure that it is using a standard TCP/IP port, and not the Sharp SCP port.
Disable bidirectional communication.
Click on configure port and make sure SNMP is disabled.

Best driver for this is probably the Sharp universal PCL driver.

What other issues were you having?
These printers have Gigabit ports and are extremely fussy about speed negotiation with some switches.
They sometimes need to be locked to 100Mbit, but you need an engineer to do that.

Oh, and Windows' built-in XPS drivers are not good, download the full driver from the website.
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Expert Comment

by:CincyItSolutions
ID: 39688919
Go to this website in order to download the proper driver:

http://www.sharp-cee.com/cps/rde/xchg/scee/hs.xsl/-/html/service__downloads.htm 

In the Search for field put MX3140N, select your language, leave categories alone, remove all check marks with the exception for the one in the Drivers field and select your operating system. For Emulation choose PCL6 and then hit the search button. Once your search results return, select a driver and download it.

After downloading it, extract the folder, and then find the Setup file. Run the setup and select standard installation. The program should browse your network and find the 3140N machine. Once it finds it, keep hitting all the default values (I believe they are all next). Once it has completed, go to your devices and printers, find the newly created Sharp and right click on it and select printer properties. Go to the advanced tab and go to printer defaults. On the printer defaults go to the Configuration tab. On the configuration tab select auto configure. Where ever a radio button appears with a finger pointing to it, select it and then hit ok and apply. Go over to the color tab and then move the radio button from automatic to black and white (this is if you want all the prints to default to black and white). Apply these settings and retest.
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Accepted Solution

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Amoayed earned 0 total points
ID: 39696169
I had tried every up-to-date, official driver with no success. Apparently the Sharp Tech had set the class C subnet to 255.255.255.1 instead of 255.255.255.0 and this was the issue. After adjusting the subnet, everyone was able to print fine.

Thanks,
Aaron
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Author Closing Comment

by:Amoayed
ID: 39705702
It was the solution.
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