We help IT Professionals succeed at work.

Lost Remote Web Access connect to all Win 7 Computers

edhasted
edhasted asked
on
9 Comments
1 Solution
488 Views
Last Modified: 2013-12-05
We seem to have lost remote web access connectivity to all our Windows 7 computers. If you click on a comuter you are allowed access to you get the message:

"Remote Desktop can't find the ciomputer "COMPUTERNAME". This might meant that "COMPUTERNAME" does not belong to the specified network. Verify the computer name and domain that you are trying to connect to."

Is there a MS Update that has knocked them all out.

I can't RDP internally into the machine either.

We are on SBS 2011 Standard, patched to date.
Comment
Watch Question

View Solution Only

donnk

Commented:
command prompt - ipconfig /all

check your are pulling dhcp and DNS. IF you are from a client PC ping the IP of the SBS box.

report back.
edhastedCTO

Author

Commented:
I can't do this from a workstation until Monday. The server looks fine. I understand what you're saying and will report back then. Many thanks.
edhastedCTO

Author

Commented:
The DHCP etc is all fine.

On the client the DHCP is on and pointing at the server also the default gateway and DNS settings are correct.

What next?
edhastedCTO

Author

Commented:
It's a firewall issue.

There are a couple of local updates (KB2574819 and KB2592687) that seem to turn off Remote Desktop off the local firewall.

However I still have a block on the main "Remote Desktop" as it says "This rule has been applied by the system administrator and cannot be modified".

We'll I'm the SA and I have done no such thing. How do I unblocked it from the server?
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
edhastedCTO

Author

Commented:
Many thanks - will do tomorrow and report back but one thing first, where do I find Computer Configuration > Adminstrative Templates? My GPM reads differently...
edhastedCTO

Author

Commented:
That worked - VERY MANY THANKS. I have got some Microsoft Engineers examining other things on the server and they are investigating what caused it. I only go near the GPs on instruction so wondering if it was an update.

Once again, all our thanks, EH
edhastedCTO

Author

Commented:
Exceptional.
donnk

Commented:
glad it worked )

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.

View Solution