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cant ping on windows 2003 vpn server

just last month we set up a vpn server on one of our 2003 servers so users could access the phone system switch on the network and this would allow them to use softphones when they are in asia.  It was working last month but just recently one of the users said they cant ping the phone system device they need to run the softphone software however i am able to do it on my laptop.  They are able to ping all the other servers except for this one address for the phone system device.  Any ideas why my laptop can do it and theirs cant.  They said they havent made any changes to their vpn settings.  Thanks.
1 Solution
"They are able to ping all the other servers except for this one address for the phone system device."
Are these other servers on the same LAN (and subnet) as the phone system device?

If they are pinging a local address from a remote location, it is clear that the VPN is working.  If it works for one server but not another (the phone system device) on the same subnet and the device is known to reply to pings, then there is something that is distinguishing between the two destinations and responding differently.

Is there any way to reject some sources in the phone device?  That is, could it somehow reject the one user's IP or MAC address and not others?

Alternatively, is there anything in the VPN or router that makes such a distinction?

Lastly, I would have the user do a TRACERT to one of the servers and to the phone device to see where the break occurs.
dankyle67Author Commented:
Yes the phone system device is on the same subnet and LAN but it is connected to their win switch which in turn is connected to our main dell switch. The strange part is that I can ping the phone device IP but this other user can't although he said he was able to use the soft phone in Asia a month ago. This is the first time he attempted to ping it since it wasn't working however when it was working he never tried to ping it since it was already working so no reason to.
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