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Microsoft Office 365 requires reinstall after computer is shutodnw

Posted on 2013-11-23
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Last Modified: 2014-03-10
I have purchased office 365 and installed it on a 32Bit Windows 7 Pro laptop with 4 Gig RAM.   Office 365 downloads and installs with no problems and everything runs until the computer is shutdown.   After the computer has been powered off or restarted I get a message that "Something went wrong.  We couldn't start your program. Please try starting it again."

I get the same error every time i try start an of the Office applications.   The only way to get it to work is to uninstall it and reinstall it again.  

Has anyone run into anything similar?
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Question by:qvfps
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Expert Comment

by:John Hurst
ID: 39671502
Uninstall Office 365 again. Now look in Programs and Features and see if any Office applications remain. Uninstall these.

Now restart and try installing Office 365 again.

I have Office 365 working fine (no issues) on Windows 7 and Windows 8, Windows 8.1. All are Pro 64-bit machines.

... Thinkpads_User
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Author Comment

by:qvfps
ID: 39671512
I have tried that.  I have even downloaded the Fixit tool to do a complete uninstall and the same thing happens after I reinstall and reboot the computer.
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LVL 93

Expert Comment

by:John Hurst
ID: 39671516
You might want to (in no particular order):

1. Run System File Checker. Run SFC /SCANNOW and allow to complete. Restart the computer and test.

2. Scan thoroughly for viruses. This is what viruses do.

3. Call Microsoft Support. Office 365 is new, in support, and the call will probably be free.

... Thinkpads_User
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Author Comment

by:qvfps
ID: 39671534
I have already run both  a sfc /scannow without finding any problems and a full virus scan which came back clean.
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Author Comment

by:qvfps
ID: 39671535
I tried to look online but all I saw was paid support options.
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LVL 93

Expert Comment

by:John Hurst
ID: 39671557
I am not sure what is wrong but on a good machine Office 365 will load
.... Thinkpads_User
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Author Comment

by:qvfps
ID: 39671566
It is a decent machine.  This is the only issue I have with it.   I am running hardware diagnostics now but that is a long shot.
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Expert Comment

by:John Hurst
ID: 39671878
Hardware is a long shot indeed but not impossible.

Also try a Windows 7 Repair Install. Here is a Seven Forums tutorial on how to do this along the steps to follow:

http://www.sevenforums.com/tutorials/3413-repair-install.html

... Thinkpads_User
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Author Comment

by:qvfps
ID: 39672806
It is an HP.  IT came with a recovery disk not a standalone installation of Windows.
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Accepted Solution

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John Hurst earned 500 total points
ID: 39672875
You may need to launch HP's recovery. Back everything up first. Then launch recovery and see if it can do a repair. Be sure to back up first.

.... Thinkpads_User
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Author Comment

by:qvfps
ID: 39689955
I am not able to reinstall WIndows on this computer.  I ended up loading Office 2010 instead which runs fine.
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