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  • Status: Solved
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malware removal

I'm working on a Dell Inspiron 530S running Vista Home Premium sp2 32 bit. Symptoms are I can't open MS Update from Programs list. I can get there using IE but MS Update fails to find updates no error number just a message. Unable to download any typical malware tool using IE. No error message just download never begins. Can't download Chrome installer either. I have installed rkill, rogue killer, tdsskiller, malwarebytes, and combofix using a flash drive. From Safe Mode while logged in as local administrator I have run all of these tools in default mode. Several malicious items were found and removed but the symptoms haven't changed. This is the last stop before a re-install.
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rettif9
Asked:
rettif9
1 Solution
 
aadihCommented:
Suggest you do a repair install first. Failing that, save your data and do a clean install.
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willcompCommented:
You should run ComboFix and MBAM in normal mode if at all possible.

You can also try creating a new user account/profile.
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alexzivCommented:
restore internet options to default, and advanced settings from control panel internet options
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rettif9ManagerAuthor Commented:
Ran Combo fix again in normal mode. After completion I tried Windows Update again and it fialed again but this time I got an error # 80096001. A google search led me here; http://www.bleepingcomputer.com/forums/t/466657/windows-update-error-80096001/ The link led me here; http://www.majorgeeks.com/files/details/tweaking_com_windows_repair_portable.html I decided to take a chance and ran the tool. It ran for quite a while because I left most of the repairs enabled but after it completed MS Update works, IE works. Looks like I'm ok. will run Malwarebytes once more just to make sure it finds nothing. Thanks for the tip Willcomp. Spread the word this tool worked as advertised.
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aadihCommented:
Great. You got it working. :-)
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