Exchange 2010 - email stuck in outbox - Outlook 2010
Posted on 2013-11-24
I've got 2x users that are getting email stuck in the Outbox randomly.
Sometimes they have to reboot their laptops for the email to send.
I'm running Exchange 2010 SP1 and the end users are running Outlook 2010 SP1 and SP2.
The user is an external user that works at home or onsite by wifi or 3G.
Also additional: the client sent me a screenshot of his exchange disconnected on the 14-11-2013 with a time stamp. Outlook had been disconnected from 10.25am-11.14am and was still saying "trying to connect". I checked the RCA logs for that day. There were no errors for that user on that day.
The two users who get the issue don't get any errors at all on the day they show me screenshots of their Outlook.
I have just rebuilt the email profile on 1x user. They said an email got stuck on the outbox yesterday but I am thinking this might be because the ost file had not completely downloaded yet.
One thing I do see in the Addressbook logs is "Disconnected" in the failure column. But i figure that's normal right?
Other users get these errors. Not sure if other users are causing the issue for these users.
RopHandler: OpenFolder: [NoReplicaException] Cannot get one or more properties. -> [MapiExceptionNoReplicaAvailable] MapiExceptionNoReplicaAvailable: Unable to get replica list for the folder. (hr=0x80004005, ec=1129)
(I see lots of this one)
RopHandler: OpenStream: [NoSupportException]  There is no support for this operation. -> [MapiExceptionNoSupport] MapiExceptionNoSupport: Unable to get Length of stream. (hr=0x80040102, ec=-2147221246)
RopHandler: PublicFolderIsGhosted: [NoReplicaException] Cannot get one or more properties. -> [MapiExceptionNoReplicaAvailable] MapiExceptionNoReplicaAvailable: Unable to get replica list for the folder. (hr=0x80004005, ec=1129)
(Only a couple of these)
RpcEndPoint: [ServerUnavailableException] Connection must be re-established -> [SessionDeadException] Connection doesn't have any open logons, but has client activity. This may be masking synchronization stalls. Dropping a connection.
What do you guys think?